"A reliable mid-range hotel in a convenient CBD location. The rooms are clean and comfortable, and the signature warm cookie on arrival is a nice touch. Staff are consistently friendly and helpful. It offers good value for money, with solid beds and decent facilities for the price point. The location works well for both business and leisure, with easy access to Southern Cross Station and key attractions. A dependable, no-fuss option that delivers on comfort without luxury prices."
"The Art Series hotels by Accor, while a novel idea years ago, are getting tired and a bit worn down at heel. The Olsen might have started as the belle of Chapel Street but she is definitely showing her age and no longer comes off as the cool influencer. Part of the problem is Accor can't decide what this series wants to be -- luxury hotels with $21 granola or boutique on a budget. The towels are thin, the lighting dim, the amenities screwed to the wall. We were placed in an ”accessible” room, which is a tiresome trick by front desk personnel to those bothering to find a good deal on overpriced lodgings. Mediocre shower, deafening fan, wet floor and soulless vibe. Bare minimum for coffee in room. Looked out our window at the poor souls working in the office across the way as it was better than staring at the curious drapes. Lift your game, Accor."
"Stayed at Pullman Melbourne on the Park and had a great experience. The location is excellent, right by the MCG and Fitzroy Gardens. Rooms were clean, modern, and comfortable, and the facilities (especially the pool and gym) were a nice bonus. Staff were friendly and efficient. Only downside was pricey parking. Would definitely stay again."
"The only bonus was the staff in some regards, night Concierge 10+
The rest minimal to subpar.
The restaurant served our food separately our steaks took an hour and that's right... Because I drove my own car out of valet, they expected me to pay further cost.
Don't be surprised, the carpark is actually apart of the corporate structure but it's separated from the main entity, assuming the reason is a tax benefit or a way to expound cost associated off-loading.
Too be honest, even being from Melbourne it actually feels like everyone just wants another $50 for nothing.. Subpar service.. Subpar customer service.. Subpar kind of luxury, it would seem as if the place has forgotten completely about what it was born of.. Hospitality.
Give it a miss."
"Big room with nice tub in a cosy suburban area. But garden terrace is quite run down. Recommend not to drink tap water. Freely available Nespresso coffee is a plus"