"A reliable mid-range hotel in a convenient CBD location. The rooms are clean and comfortable, and the signature warm cookie on arrival is a nice touch. Staff are consistently friendly and helpful. It offers good value for money, with solid beds and decent facilities for the price point. The location works well for both business and leisure, with easy access to Southern Cross Station and key attractions. A dependable, no-fuss option that delivers on comfort without luxury prices."
"The reception staff were warm and helpful, but the housekeeping was extremely disappointing. The room was not properly cleaned, snacks were incomplete, and several items were not arranged. For a 5-star property, the overall upkeep fell well below expectations. Also, guests staying in the corner suites facing the MCG should be aware that tram noise can be quite noticeable"
"The Art Series hotels by Accor, while a novel idea years ago, are getting tired and a bit worn down at heel. The Olsen might have started as the belle of Chapel Street but she is definitely showing her age and no longer comes off as the cool influencer. Part of the problem is Accor can't decide what this series wants to be -- luxury hotels with $21 granola or boutique on a budget. The towels are thin, the lighting dim, the amenities screwed to the wall. We were placed in an ”accessible” room, which is a tiresome trick by front desk personnel to those bothering to find a good deal on overpriced lodgings. Mediocre shower, deafening fan, wet floor and soulless vibe. Bare minimum for coffee in room. Looked out our window at the poor souls working in the office across the way as it was better than staring at the curious drapes. Lift your game, Accor."
"Big room with nice tub in a cosy suburban area. But garden terrace is quite run down. Recommend not to drink tap water. Freely available Nespresso coffee is a plus"