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8 ตุลาคม 2023
We stayed at L'AND in 2014 when it was only a couple of years old. We thought we'd go back for a few days again this year. Unfortunately I neglected to read the TA reviews before booking. We were very disappointed. We had the same room type we had previously (a skyview suite) which is a really nice room. Private and spacious. However it looked as if absolutely nothing had been done to it since it was built. The microwave didn't work, bulbs were burned out, paint chipped, furniture worn, etc. etc. At the same time there is a lot of active construction going on to build even more accommodation units. Maybe they should look at upgrading the existing before embarking on new ones. From a staff perspective, the front desk/concierge staff were outstanding, as was the sommelier. The poor housekeepers were so overworked one even tried to provide turndown service at 9:45 pm when we were already in bed. We felt so sorry for her. The food and beverage operations were either badly understaffed (Viajante at the Pool) or disorganized and disinterested in the dining room. Food quality ranged from poor at breakfast to acceptable at dinner. This is compounded by the fact that prices are at a Michelin Star level or beyond. The room service charge alone is $22 CDN. Outrageous. We understand the global labour issues, but other five stars have figured it out. We won't return until the owners hire professional hotel operators.
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