Do to hurricane threatening our home in Florida we chose to head West and landed on this hotel to provide shelter from the storm. Let me start by saying the entire staff was exceptional from the valet to the front desk to the bartender at the pool. We chose this hotel because they accept dogs/pets without a lot of stipulations other than a modest fee compared to other hotels we have stayed at. To say this hotel is pet friendly is an understatement. A lot of families staying here under the same conditions and only positive experiences for our four legged family members. Valet was incredible and even remembered the names of our pets. Pet friendly aside the hotel is charming and the rooms are clean, well kept and spacious. The Joe Cain bartenders in the lobby make a mean bloody mary and each one puts their own spin on it. The pizza at the pool area that comes from Joe Cain was really tasty. The spa is exceptional, the pool is spacious and they have tennis courts and a really nice fitness center.
I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.
I have stayed at Marriott properties for the past week. Last night I was in the Springhill Suites in Mobile!!! Thank you for running a lovely property!!! Everything was just wonderful!!!! Clean, quiet, and the staff was so nice!!! Breakfast was delicious as well!!! That is the only Marriott that I stayed at in the past week that gets and A+
Very nice representation of the brand. A nice property in a quiet location. Friendly and accommodating staff that moved me to an even nicer bigger room when my original room type didn't have a refrigerator. All with a smile. The room was spacious clean and a comfortable mattress. 5 to 10 minutes from food shopping and the airport. The price was reasonable for an airport hotel. And I didn't hear any planes.
We stopped here on our way to Florida and wanted to be away from the Fat Tuesday festivities. The room was nice and clean and especially quiet. The bed was nice and firm, I have a bad back, but the pillows were worthless. Overall a decent stay. They must have a shortage of parking because they allow guests, visitors or whomever to park in front of the hotel for extended periods of time including in the evening which is a busy time for checking in. Also in the morning when checking out. All vehicles involved were Alabama licensed which makes you wonder if they were a paying guest.
Lovely looking place. It's a historic inn, so we weren't expecting the most up-to-date amenities. But when we got there, had to search for a front desk person - the call number they left had a full mailbox. We were told our room was on the top (3rd) floor and that the elevator was out of order (apparently been broken a long time). I explained that I had mobility issues that made it difficult to climb all the stairs with luggage etc. I was hoping she would change us to a ground floor room. Her response: ”Aw, bless your heart.” So we schlepped upstairs to find a view, not of the courtyard, which was what we booked, but of the demolition of the old convention center. Well, that couldn't be helped. but we couldn't get the ”blackout” curtains completely closed, maybe because they were attached to the rods with zip ties! It was not possible to make coffee - there was no pot or carafe to put in the machine. Front desk tried to tell me to just put the cup into the machine to catch the coffee. Cup didn't fit and besides, it was styrofoam and would have melted on the bottom heating burner where the pot usually sits. I told her that and she looked at me like I was nuts. On the upside, the rest of the staff was very friendly and the room and bed were clean and comfy. Location was great. Not a bad stay, but I doubt I would book there again.