ITC Grand Bharat, a Luxury Collection Retreat, Gurgaon, New Delhi Capital Region

It was awesome and well worth the money …everything was just fabulous

Premium experience at the property The breakfast buffet, spa experience, fitness center and swimming pool are good Enjoyed the stay

It was an excellent experience overall. Loved the ambiance. The hotel's facilities were awe-inspiring. I also took advantage of the private pool, which was a great way to relax after a long day. However, the standout aspect of my hotel experience was the exceptional customer service from the staff members Mr.Devashish Jhaveri and Mr.Arjun Kriplani from the moment I arrived, they were friendly, knowledgeable, and went out of their way to ensure all of my needs were met. They quickly checked me in, explained all the hotel amenities, and even offered to help me plan my day. Whenever I had a question or request, they responded promptly and with a positive attitude. The buffet breakfast served at The Prithvi ballroom was next to amazing! Chef Dipankar took great care of us. The housekeeping team also deserves praise - my room was spotless and restocked daily. Special mention to a few individuals they went above and beyond in terms of customer service, they were attentive and eager to assist- Arjun Kriplani, Devashish Jhaveri, Chef Dipanker & Meera, Shivam / Sahil (F&B), and Neha (front office). Would love to come again and again.

Excellent stay and hospitality. Very friendly staff and supportive - Special shout out for Deepraj - helped us with dinner and breakfast buffet - always smiling , happily servings and extremely polite person. Then Ashish , Harshad ji and Kunjus mam - thank you for making our day special with all love and hospitality.

I stayed at ITC with my elderly parents. It was a staycation for their 50th wedding anniversary. My dad was on the wheelchair so we needed comfort & ease. From the time we arrived at the resort to the time we left we were showered with lot of care and superb hospitality. At arrival gate the staff was helping my parents get off the car and make them comfortable. We were escorted to the reception and were greeted with a beautiful scarf & a welcome drink. There were several staff members who were greeting us. It felt so lovely. Our suite was not ready. Sonali at the reception escorted us to the Arravali restaurant for lunch. There was some confusion and were then asked to go to the hub area for lunch buffet. I wish they would have shared the info at the beginning so I didn’t have to bother my dad go back & forth multiple times. But the staff was apologetic and really took good care of us. We had booked the short break package that included lunch/dinner. The lunch experience was fabulous. Thank you Madan for being a superb host. Madan made sure we were comfortable and kept bringing stuff as my parents couldn’t do rounds of the food area. The chef Amit and another Chef (don’t recall his name) at lunch get five stars for the great quality of food and the lavish spread. They even brought sugar free dessert for my parents. Again, nothing can beat the hospitality of Madan, Chef Amit and the staff. Our suite was luxurious. We had the suite with a private pool. The location was perfect as we were few mtrs from the main bldg. The room, living room, bathroom and the pool were very tastefully decorated. It was royal. We attended the puja at 6:30pm and it was so peaceful and calming. We had drinks at the peacock bar. Great drinks! Got to try a special mocktail that had not been named yet. Beautifully decorated bar and once again the serving staff & bar tender drinks were great. Our dinner at Arravali was very nice. The food preparation was great. We tried asian food. There was some issue with the billing and they didn’t charge us for bread and charged incorrectly for a dish. What I loved about the staff was that they fixed everything without giving us any hassle. Many a times they were too generous and giving us complimentary things. I have yet to experience this level of hospitality & professionalism at other resorts. The breakfast was amazing. From asian, Indian, continental to fresh juices you name it and the buffet had more than one can even eat. Again, Madan & server Amit were superb. Chef Amit stopped by to check on us and during our departure packed a huge box of bakery items for our return journey. Thank you Chef Amit for making it a memorable experience for us. We love food so we were over the moon with the experience. We were also taken good care by Namrata ( guest relations supervisor). She was lovely! Made sure we had everything we needed. Went above & beyond to take pictures of my parents. Thank you Namrata for being a great host and taking car

Grand hotel.... beautiful golf course,largest in Asia...rooms are very spacious.. beautiful.. Food is awesome..chef Dipankar is highly recommended.. restaurant manager mr Pawan is awesome Very warm hospitality...loved our stay there..❤️❤️

The best resort hotel i have ever been to... Hotel itself is a grand palace... Rooms r very cozy spacious equipped with all modern amenities.. Food is the best part.. Best chef s ChefAmit, chef Dipankar are too much artistic.. in their art.. And service guy were awesome... Namely Pawan(restaurant manager) , Debdut, Prince, Himanshu. We had a wonderful time there... Highly recomend to visit here.. ♥️♥️

We visited this property in February this year.Me and my wife were in Delhi this month for a family function and we had stayed in most of the itc properties in Delhi in the past including Itc Maurya and Welcom Dwarka.We had never got a chance to visit the Grand bharat and wanted to atleast have a showaround if not stay in the property. Being a platinum member of club itc,I wrote to their gm Mr Mattu,requesting for a showaround of the property. I got a prompt reply and phone call from his colleague,the front office manager of the hotel Ms Mani Raheja,who obliged to accommodate our request and after speaking with her we decided to go to the property for a showaround and dinner.It was a good 40 km from Dwarka where we were located.The property is located in the interior village areas,atleast 10 km from gurgram and the main highway,away from the hustle bustle of city life.So if someone wants to relax and rejuvenate for a weekend and escape from city life,it's a perfect place for them.Its a resort themed property with a palatial touch.Upon reaching the property, we were given a traditional welcome and then served welcome drinks.Ms Raheja was there to receive us and she ***** with some of her associates showed us around.The have 2 restaurants,one being a Indian specially restaurant,whose decor and theme we found very amusing,was a replica of Itcs signature restaurant Dum pukht.They mostly have set menus.Then we saw Aravali Pavilion,their all day dining option,complete with buffet counters and the lighting and set up was giving it the vibe of a fine dining space rather than a regular all day dining option.Then they had the Peacock bar,which was Peacock themed,Peacock style colours in walls and chairs and on top of bar counter there was a huge glass sculpture of a Peacock spreading it's wings.It was a very unique bar we had ever seen in any property. We clicked pics while the staffs brifed us about the details of each area.The main lobby was also very spacious with a tall ceiling and a dome on top.The design and architecture which we thought was rajasthani,we got to know later it was a blend of all parts of India hence called bharat.The main entrance had beautiful fountains surrounding it on either sides which gave a even more surreal view.We were offered the signature mocktial from the bar for free,which we throughly enjoyed.Then we went to the 2nd floor to see the spa.The entire floor was the spa,ITCs own Kaya Kalp,with a salon and it was the biggest spa I had ever seen in any property of the group.We saw the spa pool,steam and sauna,therapy areas and spa reception.The design was very unique and was very soothing to our eyes.We checked the spa menus as well,prices were in line with other itc properties and not overpriced despite it being a resort property where charges are on higher side.After which we went to see the guest rooms,in their buggy.Their duty manager Aishwarya and another staff came with us.There are also many private dining open spaces ne

The service was outstanding from start to finish. Every staff member we encountered was friendly, professional, and eager to assist. The check-in process was seamless, and we were welcomed with a warm smiles. Housekeeping was prompt and thorough, and our room was always spotless.