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18 พฤษภาคม 2024
Hotel Gardenplaya Location is remote, up on a long hill, good views but if mobility is an issue this is not for you should you wish to stroll somewhere. However during our stay it was on the whole quiet & relaxing. Weather during our stay was an average 26 degrees, good sunshine, being British looked forward to a cool bedroom to sleep in, however the Air con did not work! (See other reports stating same). To be precise, it was not turned on “centrally”. Asked reception to solve only to be told by the Most Aggressive receptionist I have ever encountered, (took my breath away)! that it is not hot enough to turn on, so NO! What ever happened to customer service*?Were they saving on energy costs? I later found out that Spanish guests were complaining it was too cold in the Hotel, this is mostly a Spanish guest hotel, Brits are in the minority. By the Way my Spanish is extremely poor, so I respect anyone who can converse in another language, but here nearly all staff have very limited comprehension of English.. Any way, asked for a fan and one did arrive after being told there were none! Two nights of a very hot (by my standard) room at night, had enough-found Tui rep (1) resulted in a message to the app said No can help, Air con will NOT we switched on! Mmm, well not taking that! saw Tui rep next day, need to say at this stage we were a party of 6 people, three rooms, spent over £5k for a week, we struck lucky as my next request to Tui rep (2) got a regional manager, now receiving a totally positive response, in my humble opinion the correct one. First class to them, thank you. Also met the Hotel Guest Experience manager, Totally encouraging response, a big shout out to out to Sara Rodriguez Herrera, thank you Sara between you both we had a cooling Aircon making the bedroom suitable to sleep in, why such a simple request/ action should cause frustration & distress… Perhaps Hotel receptionist needs a little training in hospitality?! Other… food was usual vast array of selection, never piping hot but a microwave was available. If all inclusive, Breakfast, Lunch both good, swift drinks service, plate clearing was hit & miss, Dinner. Doors open at 20:00 hours, 8 pm is quite late, for a Britt. Pool, there are Two, enough sun beds available, pool bar available for coffee & beers & light snacks, No staff service you collect yourself. Not a criticism just an observation, usual attempts to offer some games around the pool (naff) & well- evening entertainment - during our stay- inappropriate for the age profile of guests present, supported by only an average of 50 watching each evening, Bingo! DJ with club music, any way not my thing. Bar Drinks, usual, however if all inclusive, some Branded are available, but you have to be forceful with your request, or you get the local alternative. Be aware AI - All inclusive does not mean that here, all Pool bar snacks are chargeable with a 30% discount! Not an all inclusive Hotel.. Rooms adequate, large bed & pillow
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