Neptuno Beach Hotel

Were do i even start! We had the most amazing holiday at Neptuno! Location is perfect if you are after a truly relaxing beach holiday, sit by the pool all day or grab a spot on the beautiful beach! From the moment we got there we were treated like family. The staff worked so hard to make sure we had everything we needed, nothing was too much for them, special shout out to Anna, you are amazing and we love you and the Raki! The food was delicious and plentiful and Dimitri always found us the perfect spot to eat! Andreas and Mini made up the animation team and worked hard all day making us laugh, keeping us fully entertained ... getting the hubby up to dance is not an easy task but they did it .. more than once! Andreas went out of his way to accomodate us and we can't thank him enough 🙏. It was an absolute pleasure getting to know you both and you always have a place to come when (not if) you visit Liverpool ❤️ Our room was kept spotless by the always friendly and cheerful cleaning staff and the view from our balcony was beautiful, we watched the sun set behind the hills every evening, it was perfect. There probably alot more wonderful things I could say but I've only been back 2 days and I'm still processing! Thank you all for giving us the most amazing time! We will be back!!!

Wanderfull vacation! Food, hotel, animation, drinks, seaaside, everything. Wish you to have such a wanderfull holidays! Especially animators Rita and Andreas! Mini club and mini disco! Friendly staff! No problem if uour flight is after lunch, you can stay in your room after 11, bur to pay untill you want to stay!

The hotel was great and the staff very friendly. Special thanks to the Animaitor Andreas, who just kept the show going, and the bartender Mikhaeil (hopefully I spelled the name right) you are the best! The room in the ground floor was perfect for us and clean and big. We could enjoy the pool area easily. We arrived in the middle of the night but still the staff had us food and wine so we didn't have to go to sleep hungry. This was very nice surprise what we appreciated a lot. All and all the holliday was just as enjoyable as we had hoped for. I would go here again.

Had the most wonderful time here! The rooms, though some are a little dated, were perfectly clean and had everything you need in them. Comfortable beds, good air con and powerful showers and a bath. The food was superb, lots of choice for every meal. My partner, who is a vegetarian, and myself being type 1 diabetic were never without choices and certainly didn't go hungry. The catering and clean up staff were lovely! So friendly, welcoming and hard working. The highlight though was the enthusiastic animation team, Andreas and Rita, they were phenomenal! It was Rita's first shift on our first night but she was a natural, fit into the role perfectly and with ease, super friendly and took the time to have conversations with us. Though we don't have children she seemed to do a wonderful job keeping them entertained and happy. Andreas was charming, charismatic and always up for a laugh. He made an effort to introduce himself to all the new arrivals and infirm them about his action-packed and well structured programme. Made us feel really welcome and helped us work out the local transportation systems, which was very appreciated. Overall as our first holiday away as a couple we could not have asked for more, amazing people, good food and memories that will last forever. Thank you to everyone at Neptuno Beach, Heraklion, you've made this english couple very very happy.

This is the first time I'm giving a recommendation before I finish my stay. What can I say bad about the hotel? NOTHING. So now the positive things: Food varied for every nationality, I made a few recipes myself, The hotel must have been completely renovated because the room can be seen that it has just been painted. The Greeks, the staff don't even know the words, angry, rude, I think they don't even know how to be angry. COURTESY, FRIENDSHIP not only in the hotel but also in Crete is simply on a different level. I recommend it 100%

Travelled as a group of 7 - 6 adults and 9 month old baby in May 2023. Unfortunately our experience wasn't good. When we arrived the travel cot wasn't in our room, I went to reception who said we may need to wait until the morning to get a cot, which is ridiculous. I even asked 'where is my baby going to sleep?' and the receptionist said nothing. Luckily, the cot had been put in one of the other rooms in our party so we swapped, but surely the receptionist should know which room to allocate us? One thing to bare in mind is that one side of the main hotel block has been renovated, so one side resembles the lovely modern rooms as shown in the pictures. The other side is dated, brown wooden headboards and wardrobes so very different to the pictures we saw online. One positive thing to note is that the rooms are very clean. The food is very much the same each day and night and not much choice. There are only about 5-6 highchairs so if you go at peak time your baby may not have anywhere to sit. All of us became ill with sickness and diarrhoea whilst staying here. A child unfortunately pooed in the pool, the staff were told about this however the pool wasn't cleaned or a barrier put around it for over an hour. I wouldn't recommend this hotel based on our experience.

We spent 2 weeks here at the end of July as a family and what a fab hotel it was! The staff work so hard to make sure everything is perfect for the guests. Our room was spacious and really clean (plus cleaned every day!). Huge variety of food - if you have kids don’t worry, there is always pasta and chips on the menu! Unlimited ice cream obviously a massive hit with a 9 year old. Drinks were great and bar staff were fab. It seemed none of the staff ever stood still! Entertainment was great - Andreas certainly works hard!! You can join in if you want but it’s just as fun to sit back and watch. The kids disco was a huge hit too and the evening entertainment was just that - entertaining! Although there are buses from the top of the road, we got a taxi into Heraklion to visit the Natural History Museum (small but worth a visit if you’ve got a child that loves that sort of thing) plus the fort. The taxi was around €14 and worth it to get there quickly and in the air conditioning. We also did a trip to the Crete Aquarium (taxi was around €38 each way). This is also a small attraction but has a fab array of sealife. We enjoyed lovely cocktails and ‘snacks’ (which were full on meals in our book!) at Wild Rose at the top of the road. Worth a visit if you fancy a change of scenery, can’t recommend the cocktails enough. We also had a couple of delicious meals at Blanco just over from the hotel. It’s slightly more upmarket in terms of price but you won’t go hungry and again, the cocktails were fab. If you get the chance and it’s your sort of thing then we’d recommend a trip to WaterCity water park. Book online and make sure you include the transfers! Makes life so much easier. There’s something for everyone there but you definitely need a whole day as queuing time was quite long for some rides. The reception staff at the hotel were more than happy to help and ordered taxis as and when needed. Basically - make sure you come to this hotel! If you don’t want to be disturbed in the evenings by the entertainment then ask for a quiet room - lots of rooms look over the pool/bar area which does get loud when everyone gets going! Hotel is fab, staff are phenomenal and there’s loads to do on the area. Thank you to all at Neptuno for giving us a fabulous holiday!

Me and my family were in this hotel this summer on vacation. Locality was excellent! Amoudara is beautiful beach with amazing sea and wind very near capital Heraklion. Hotel is cozy, staff was nice and helpful. Non-alcoholic drinks was great! We loved self-service for coffee and ice-cream. Food was good, but for a snack, there could be less fried food and more fruit or vegetables. For kids super mini club and the best was Andreas and animation program with him. Very funny and kind person! Greetings from Czech Republic. :))

We chose this place for our honeymoon and it was absolutely brilliant! I would highlight delicious food and drinks, clean beach with nice views, funny evening agendas (dancing, karaoke etc.) and very friendly hotel staff.