"Armando at check in was excellent - polite, professional, quick, and very helpful. All the staff in the hotel were very well trained. Breakfast was superb - such a good variety of food. The spa is nice as well. My room was well decorated and very comfortable. The location is lovely right next to the park and a few minutes walk to the old town. Highly recommended"
"The bed was very comfortable and the hotel was quite clean and newly refurbished however there were too many basic errors and design choices / management choices that are not up to the level of the other 5 star hotels in Riga.
The mini bar was ridiculously expensive I mean 2 or 3 times as much as other hotels in the city and they had the nerve to charge me for a drink I don’t consume. They have apologised since and I’m waiting on a refund. The tiny tub if almonds were listed for 14 euros for example.
No hooks in the bathroom for clothes, no shower screen on the bath, limited buffet options for breakfast but decent Al a carte options, furniture in room not comfortable, no proper wardrobe, rug in the room but covered by the bed, no teapots or large mugs for tea.
My advice is only stay if the rate is about 1/2 of the other 5 star hotels in Riga."
"Very nice and spacious rooms, hotel staff are constantly tidying up your rooms, providing chocolates and water. The main issue I encountered in this hotel was that their WiFi wasn’t stable, and I wasn’t able to have my online meetings properly. Tried switching to my own mobile data but network was bad too in the rooms."
"Exceptional service, very welcoming and friendly staff. Our stay was nothing short of comfortable. We travelled with our 3 year old son and we cant recommend the hotel enough."
"We only ate dinner once in the hotel. The menu obviously thought itself very special; the food was nice, but not quite as excellent as we’d hoped. And it was a bit overpriced. We did find some tastier food in restaurants elsewhere in the town. But breakfast was all very good. Staff extremely friendly and helpful. "