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I had a wonderful stay in this spacious and spotlessly clean room. I only stayed for one night, but it was so comfortable that I wished I could have stayed longer. The bed was very comfortable, and the room was tastefully decorated in calming colours, creating a cosy atmosphere. It also had a kitchenette with a microwave and fridge, which was convenient. A pleasant surprise was the free laundry facilities in the basement, including both a washing machine and dryer. This was incredibly helpful during my trip. The staff were friendly and welcoming, and the hotel was very well equipped, making it a great choice for both leisure and business travellers. I’d definitely love to stay here again!

We only ate dinner once in the hotel.     The menu obviously thought itself very special; the food was nice, but not quite as excellent as we’d hoped.    And it was a bit overpriced.    We did find some tastier food in restaurants elsewhere in the town.   But breakfast was all very good.     Staff extremely friendly and helpful.  

Booked King room with sofa bed so we have a place to chill but when we entered the room there was no sofa bed at all. We asked the staff at the reception about it and she told us that it was not set up because there's only 2 of us and it will only be placed if we request to put it inside the room. The staff was unhelpful and almost rude so we didn't bother to argue anymore. My point is that the sofa bed should be there even if we don't request it because the booking was king room with sofa bed. They didn't even bother to tell us beforehand that there was no sofa bed inside the room upon check in.

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The reception is very good and helpful. This hotel is the best.

Amazing stay! The staff is incredibly kind, welcoming, and patient—always willing to help with anything you need. Check-in and check-out were quick and easy. The rooms were spotless, we are three adults booking they let us stayed in two connected rooms. Beds are comfort enough. Perfect location just at the side of the Old City. We came from Tallin and left to Vilnius by bus, the bus station just 3 minutes walk. Everything about this hotel was excellent—I highly recommend it!

Paid extra, service very poor. Arrived to check-in, nobody to serve, no receptionist at the desk. Did wait around 10 minutes, gave a call, no answer, but the receptionist arrived. Then went to their restaurant, very vague service. No cocktails on the meniu (that's what we came for), asked and then the waiter gave separate cocktails menu. Finally came back to room and realised my bed sheet is dirty! Went to reception and asked to change it since we just arrived. Same person from reception came with new duvet and linen, had replace myself, meaning lack of staff if the same person does everything within entire hotel. Breakfast decent, saw people drinking wine, but it wasn't marked as it's included in the breakfast or not and bottle sits aside from all the breakfast on the bar table.

The bed was very comfortable and the hotel was quite clean and newly refurbished however there were too many basic errors and design choices / management choices that are not up to the level of the other 5 star hotels in Riga. The mini bar was ridiculously expensive I mean 2 or 3 times as much as other hotels in the city and they had the nerve to charge me for a drink I don’t consume. They have apologised since and I’m waiting on a refund. The tiny tub if almonds were listed for 14 euros for example. No hooks in the bathroom for clothes, no shower screen on the bath, limited buffet options for breakfast but decent Al a carte options, furniture in room not comfortable, no proper wardrobe, rug in the room but covered by the bed, no teapots or large mugs for tea. My advice is only stay if the rate is about 1/2 of the other 5 star hotels in Riga.

Great potential, but their left hand definitely doesn't know what the right is doing! My stay felt like a comedy of errors where I was the punchline. First, the breakfast saga: I pre-paid for my breakfast at check-in. Yet, every single morning, the restaurant staff looked at me like a breakfast bandit trying to sneak a free croissant. “Room number? Is breakfast included?” Cue me, once again, explaining my pre-paid status like I was telling a fascinating but unlikely story. I half expected them to ask for a signed affidavit from the front desk manager by day three. Then there was the Pool Surprise™. The website features the pool, but conveniently forgets to mention it costs extra. At check-in, I asked, ”Where's the pool?” They pointed. They did not, however, point and say, ”...and that'll be $20, please.” So, picture this: I'm there in my swim trunks, towel slung over my shoulder, ready for a dip. I get greeted not with a ”hello,” but with a request for my credit card. I had to do the walk of shame back through the lobby, damp and disappointed, to pay at the front desk. A simple heads-up would have saved us all from that awkward little parade! The place itself is nice, but honestly, it seems like the different departments only communicate by carrier pigeon. And I'm pretty sure one of those pigeons got lost. Pros: The room was good (if a bit tired), and the bed was comfortable. Cons: Be prepared for a mystery fee adventure and to repeatedly prove you've paid for things you've already paid for.

The location of this hotel is perfect; it’s just a 10-minute walk from both the central bus and train stations, and less than 15 minutes to the main tourist spots. I particularly liked that the closest malls are only 2 minutes away, with numerous restaurants nearby. The cleanliness of the hotel is excellent, and the staff are nice and polite. I was also pleasantly surprised by the well-designed sauna and the 24-hour gym. However, we encountered an issue with the door lock to our room, which failed to open with our room cards. We reported this to the staff, who promised to fix it that day, but unfortunately, the lock remained broken until our checkout. As a result, we had to call security every time we returned to our room, which was quite annoying and prevented us from fully enjoying the hotel facilities since someone had to stay inside the room.