เรสซิเดนซ์อินน์ บายแมริออท โบลเดอร์ ลองมอนต์

My father-in-law booked 3 rooms here, and they were all excellent. Service staff were all extremely accommodating and very polite and engaging. There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand. Best of luck in your future!

If you have to be away from home for the holidays, why not bring the holidays with you!? With a cute, fictional, full size kitchen- it's easy to bake those Christmas cookies! Then curl up in front of the fireplace and watch the hallmark channel! Tis' the season! The front desk staff is sweet & the beds are comfy, looking forward to celebrating with Residents Inn this year!

Fantastic staff. Extremely friendly. Basketball court, gym, walking paths make for a great active stay. Room was clean and modern. Located next to many restaurants and shops if you forgot to pack something. The breakfast was good for a continental.