Natalia
16 ธันวาคม 2023
The room was having hot water issues. I had to call a few times throughout the day and asked them to repair the issue. They said they did after having to show up in the lobby, but when I went back to my room, the issue was not solved. When I had asked if I could be moved, there was no empathy at all, just the standard answer of "we are sold out" After having the maintenance department come back one more time and finally fix the issue, I had to stay in the room. Overall, the reception people are not very friendly and had no empathy at all for having to shower at 5 am in the morning in a freezing cold weather night. For a resort that is supposed to be top of the line, my expectations were not met. If I did not have to stay there for work, I would choose a different hotel.
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