Raffles Hainan Clear Water Bay

剛到海南這天氣説實話真的不太理想大風大雨的，雖然是臨時來的清水灣萊佛士但是在這裏刷新了我對酒店的認知，第一次覺得酒店服務可以這麼好，剛來的時候是晚上了當時下特別大的雨去前台時我們是沒有提前訂房想先看看房型在訂房的，前廳顏金玉Diana小姐姐立馬安排人帶我們去看房，還特別耐心的給我介紹酒店的房間和酒店的一些設施設備，在回房間的路上她也一直在熱情的跟我們聊天，當她知道我是一個SPA重度愛好者後第一時間幫我預約上了SPA真的是太貼心，送我們回到房間後她考慮到晚上大雨天我們不好拿外賣也是她一個人幫我們把外賣行李送過來的，雖然我們衹住了一個晚上，但是她的服務是在別的酒店所體驗不到的，她是一個會為我們着想的好管家，同時也是一個特別可愛熱情的小仙女，如果下次還來我一定還要Diana做我的管家。

之前一直在亞龍灣的麗思卡爾頓，這次嘗試了清水灣的萊佛士，非常滿意的體驗，人少，景美，170平方的套房設施齊全還配有瑜伽墊可以在超大露台上瑜伽，清澈的海水，赤足於細膩柔軟的白沙，一個標準泳池一個小童異形遊樂泳池，既滿足成年人游泳又滿足孩子玩水，特別是服務很貼心，泳池邊會有工作人員送上烘乾的熱的浴巾，海邊的工作人員也會及時為躺沙灘的客人在沙灘椅上鋪上乾淨的沙灘墊，自助早餐豐盛而品質好，煎餅果子是必吃，最值得稱讚的是服務，處處都是微笑的服務，特別是管家劉星雨從第一天到第五天每天提供的360度服務更是貼心周到，全家滿意，anyway 下次還會選擇萊佛士！

🚗交通：在距離市區和機場都比較遠的清水灣，建議選擇這家酒店的旅客一定要租車出行，否則不是太方便！但偏遠一些也有好處，就是穿過酒店的園景和泳池區到達沙灘，沙灘很安靜很乾凈，沒有對比過三亞其他的沙灘，但覺得這份難得的平靜非常好。 除了偏遠，這次萊佛士的體驗真的是幾乎滿分： 🍃環境：購買的酒店兩晚+SPA套餐，為我們升級成海景房，開門的瞬間透過大陽台看到的無敵海景讓人驚艷（不確定如果沒有升級房間會是怎麼樣）裝修風格也是我喜歡的，偏南洋風格的用色和細節，長廊和大堂酒吧感覺像毛姆的書裏出現的殖民官員舉辦雞尾酒派對的官邸。 🔔服務：服務很好，入住時配備的管家（Nava劉星雨）全程都在關注我們的需求和入住體驗。 ⚠️最後説幾點更客觀的提醒：1、沒有租車真的不建議選擇，附近最近的市區餐廳都在半小時車程；2、如果選擇酒店用餐，預算要備足，酒店有中餐/意餐，價格都偏高，椰青都是外面4-5倍價格，但味道不錯的。

Beautiful hotel, went there for our anniversary and Joe made special arrangements for us and made sure our stay was comfortable. Also special thanks to Jeff who took care of our needs during breakfast.

The grounds and room were beautiful, room service was efficient but I want to give a special thanks to Joe Torres who went above and beyond. I normally never ever write reviews but this time i felt I had to. We had a minor issue in the room which Joe resolved super quick and efficiently but he went above and beyond to make sure our stay was a memorable one. Of course an upgrade was nice but it was more the little details like asking what time we were checking out so he could send us off and a thoughtful leaving gift that were special touches. His warmth, sincerity and efficiency is the gold standard - and I can't remember meeting anyone better in the hospitality industry in my 14 years here in China and I have stayed in all the major 5 star hotels in shanghai and beijing.

We spent 4 nights at Raffles Hainan during Christmas holidays with my family and definitely it's the best experience we had in Hainan. We have tried several hotels in Sanya but none of them can be compared to Raffles. The resort is located in a privileged place, probably one of the few paradise left in entire Hainan. White and sandy beach, plus extremely clean. Before my arrival, I got in touch with the Spanish speaking manager, Joe Torres who made sure and went above and beyond to make sure my arrival was smooth and without any complications (Due Covid situation). Upon my arrival we were greeted by Joe Torres who arranged everything and promptly introduced our personal Butler, also named Joe. We had a fantastic room with phenomeal view to the sea, extremely clean, welcome decorations on our bed in Spanish (Nice and unique touch) and cute Christmas welcome amenities. The hotel looks in good shape even if it's already 8 years old. Breakfast was fantastic, probably the best I'ever had in Sanya with a wide selection of chinese and western options. My egg benedict was cooked on point and my daugther was delighted by the extensive pastry option. Also, big thank you to Jane & Eric, managers at the restaurant who took care of my dining during my stay. The lounge bar at the pool was my way to go when to have some food, for it's unique vibe and accessibility to the pool. I totally recommend their fried noodles and club sandwich. Quesadillas and tuna sandwich were not to my taste. Overall we had a fantastic christmas vacation with my entire family and thank the entire team at Raffles Hainan for make sure me and family had a smooth holidays. We will definitely come back and I totally recommend this place to those who look for privacy, quiteness and unique high end service.

Most frustrating hotel experience we’ve had in last 10 years of traveling!

Very nice hotel and very well located. Perfect for family. Pool was not heated, too bad

diana