Good location ,Hotel seemed in a good shape ,clea lines was lacking, either cleaned in a rush .Our washroom floor was not mopped u can tell by bath mat turned black as we wiped the water spill from shower. Emptied the washropm garbage bin and handful of hair in garbage bin.The beds were comfy and clean.The staff were friendly especially the food/catering side.The parking attendant on the other hand was very rude.He sat there on his phone while we struggled to get access into parking lot although we had pre paid for parking. .He seemed annoyed when we asked for help.Not sure what he he is there for .Turned out it was their scanner issue. Parking is extra 20 dollars a night and breakfast buffet was 18 dollars for adult and $ 6 or 8 for kids under 12 .
It was an average stay for a night stopover. Location isn’t great but it’s near the edgewater park for a good jog or stroll to view the lake. Breakfast selection was very limited. Lots of flies during this period so beware of the area.
Booked a last-minute one-night stay and it was perfect—clean, comfortable, beautifully designed, and had everything we needed. We also spent the rest of our night at The Vault, which was such a fun bonus. Great location overall. Would definitely stay again.
Отличный новый отель! Завтраки нормальные, в номерах чисто. Персонал на 4, не самый дружелюбный, в номере закончились все жидкости, приходилось просить пополнить
The hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
I was traveling to Cleveland for a conference and preferred an apartment style hotel to stay out to cook meals and generally not stay at the convention center hotel. I highly recommend ROOST Cleveland - the location is incredible and there's a lot of cafes and a grocery store in walking distance. I was also able to quickly take the bus to visit some museums on my last day! The space was so big and luxurious and cozy; having the ability to do laundry and run a dishwasher made being it feel like I was right at home.
ผผู้เข้าพักAlways a very pleasant stay after our annual tradition of seeing the Cleveland orchestra Christmas program. Service is always top notch along with location and a nice breakfast. Will stay there every chance we can.
ผผู้เข้าพักClean/Dedicated Staffs/Facility:
This Hilton is our fav place to stay when in Cleveland. As soon as we get checked in, we were welcomed (thank you, Caden!). As we arrived late at night after a long road trip, his warm welcome and communication to ensure us a comfortable stay meant a lot. At midnight, a couple of staffs were very kind to search my lost bag. Overnight Manager MJ checked on us before our checkout. Great communication during our entire stay. There is a great selection of healthy food and beverages available for 24 near the front desk. Room was very clean with comfortable beds and pillows. We’ll keep coming back here! Thank you, all dedicated staffs.
SSinead McdonnellEasy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
ผผู้เข้าพักОтель так себе. На полу нет ковра. Находится далеко от станции метро. Достаточно дорогой для других отелей в Кливленде такого же уровня. Кондиционер плохо отапливал комнату. На следующий день переехал в другой отель.