위치도 좋고 지하 주차장이 넓고 좋아요. 호텔은 새거라서 아주 깨끗해요. 방도 넓고 깨끗한데 방이 불필요하게 넓었어요.
아쉬운 점은 체크인이 너무 느려요. 게다가 청소도 안된 방을 배정해줘서 다시 내려가서 방을 바꿨네요. 그리고 조식이 베스트웨스턴 호텔에 어울리지 않게 너무 별로였어요. 조식만이라도 개선된다면 출장 갈 때마다 매번 머무르고 싶네요.
Очень понравился отель! Удобно расположен, вежливый и отзывчивый персонал. Шикарные завтраки и очень уютные номера. Особая благодарность работникам на ресепшене, ресторана и работнику (Afsal) по уборке номеров. Отличный сервис по заказу еды в номер, удобный сайт для заказа. В номер каждый день приносили бутылки с водой, очень кстати. Отличный бассейн и парилки. Спасибо за прекрасный отдых!!!
Fantastic location - lots of nearby restaurants and small grocery stores, and a 7 minute walk to Sulaimaniyah metro station. The hotel was clean and the staff were polite and helpful, though the room was not routinely serviced and only upon request. Despite some of the reviews, I had no issue with the internet connection and used it regularly for browsing and video calls. The main negative aspect is the facilities - the room was very small with no window. There was no prayer mat provided and to be honest hardly enough room to pray in the room anyway (and the hotel's prayer room in the basement was like a very dirty storage room). The bathroom is a wet room, which is fine, but then the hotel should provide a squeegee mop to clear the water. Even all of this can be tolerated for the reasonable room price, but the lack of a desk or even a chair in the room makes it totally unsuitable for business travellers.
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
ผผู้เข้าพักConvenient Location, Comfortable Stay with a Few Lighting Quirks
I stayed at EWAA Express Khurais in Riyadh and overall had a pleasant experience. The location is convenient—about a 15-minute walk to a shopping area with plenty of food options like Starbucks, KFC, Wendy’s, Al Baik, and a Panda hypermarket.
The hotel is simple but functional. Rooms are clean and spacious, with a large, comfortable bed. Initially, I was assigned a room on the 4th floor, which felt quite dark due to having no outside view. The staff were kind enough to switch me to a room on the 2nd floor, which had a full-height window facing the highway. The difference: the 4th floor room was quieter but darker, while the 2nd floor room was brighter with a view, though some traffic noise was noticeable. I chose the 2nd floor in the end as I prefer natural light.
One unique point is the corridor lighting. The hotel doesn’t use ceiling lights in the hallways, relying instead on small wall-mounted lights. This makes the corridors feel quite dim. It seems to be a design choice across the EWAA hotel group, not just this location. If you're sensitive to low lighting or feel uneasy in darker spaces, this might be something to consider.
Breakfast was decent—not a feast, but enough to fill up. No egg station, but the basics are covered. Also worth noting: the hotel offers bicycles for guests to borrow, which is a nice touch, although I didn’t try it myself.
Overall, a good value stay if you’re looking for a clean, well-located hotel with friendly staff and don’t mind a few quirks in lighting and noise.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.