The room was quiet big and spacious. The location was great. Breakfast needs alot of attention needs improvement, not much choice to choose from and the quality of food was not even up to the mark. The amenities in the room were of poor quality, the iron in the room was a simple one (no steam iron available) the shampoo n stuff was of very poor quality, the tv in the room was not working properly. I requested the reception to arrange a taxi/ cab to the airport which he simply denied thank GOD i had the cream app other wise i would have struggled to get a ride towards the airport.
Rooms are very large and clean and truthfully nicely decorated! I was very pleased with the cleanliness of the furniture and the premises. Yes the hotel building looks small and the reception area is small but, everything is of premium quality with modern design. It is also designed very practically, with the restaurant on one side of the reception and Costa serving cafe on the other side. Room design/cleanliness and breakfast premises and variety are the two top important things for my travels. Cantonal gets 10/10 for both, in its class. Staff politeness and responsiveness are the second important criteria and Cantonal gets 10/10 for that, too. I don't recommend hotels easily but I can recommend Cantonal with confidence.
I did not know that the room did not have a window in the living room 105 .
The view from the bedroom was the fire stairs, which was quite shocking.
However, the cleanliness of the room was very good, and the receptionist was really nice. On the other hand, the location and other aspects were very good.
The service is quite slow when requested late at night, but quick during the day.
Overall, it is a good hotel, and I recommend it.
Очень понравился отель! Удобно расположен, вежливый и отзывчивый персонал. Шикарные завтраки и очень уютные номера. Особая благодарность работникам на ресепшене, ресторана и работнику (Afsal) по уборке номеров. Отличный сервис по заказу еды в номер, удобный сайт для заказа. В номер каждый день приносили бутылки с водой, очень кстати. Отличный бассейн и парилки. Спасибо за прекрасный отдых!!!
Very good hotel located in the center of the city. with spacious room and clean.
Breakfast is also very good , staff are friendly.
King Fahd Library Metro station is only 10 minutes walking away from hotel.
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
ผผู้เข้าพักConvenient Location, Comfortable Stay with a Few Lighting Quirks
I stayed at EWAA Express Khurais in Riyadh and overall had a pleasant experience. The location is convenient—about a 15-minute walk to a shopping area with plenty of food options like Starbucks, KFC, Wendy’s, Al Baik, and a Panda hypermarket.
The hotel is simple but functional. Rooms are clean and spacious, with a large, comfortable bed. Initially, I was assigned a room on the 4th floor, which felt quite dark due to having no outside view. The staff were kind enough to switch me to a room on the 2nd floor, which had a full-height window facing the highway. The difference: the 4th floor room was quieter but darker, while the 2nd floor room was brighter with a view, though some traffic noise was noticeable. I chose the 2nd floor in the end as I prefer natural light.
One unique point is the corridor lighting. The hotel doesn’t use ceiling lights in the hallways, relying instead on small wall-mounted lights. This makes the corridors feel quite dim. It seems to be a design choice across the EWAA hotel group, not just this location. If you're sensitive to low lighting or feel uneasy in darker spaces, this might be something to consider.
Breakfast was decent—not a feast, but enough to fill up. No egg station, but the basics are covered. Also worth noting: the hotel offers bicycles for guests to borrow, which is a nice touch, although I didn’t try it myself.
Overall, a good value stay if you’re looking for a clean, well-located hotel with friendly staff and don’t mind a few quirks in lighting and noise.
MMsMelissaDisappointing experience with serious service issues, partially salvaged by the duty manager.
My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution.
Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager.
Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution.
Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.