As usual. Excellent service. With the food breakfast choice. Only NOT enough milk chocolate doughnuts made. In the 5 weeks I stayed there.
They made plenty of dark chocolate. But, only once did they make white chocolate or milk chocolate doughnuts. For breakfast.
Little things like this matters to a man away from homeowners business and making the most of what he enjoys most. Without the “tut, tut”.
That’s not good for you..! 😛
My wife and I recently had the pleasure of enjoying a much-needed staycation at the Swiss-Belinn Hotel, and I’m thrilled to share just how phenomenal our experience was. A great stay is made by three things: comfort, food, and service, and the Swiss-Belinn knocked all three out of the park.
The Foundation of Comfort: Top-Notch Cleanliness
I want to start with something that truly stood out: the cleanliness. The hygiene and tidiness across the entire property were absolutely top-notch. Our room was immaculate spotless, fresh, and welcoming making it instantly feel like a safe and relaxing sanctuary. This level of attention to detail and care is the foundation of a great stay, and the housekeeping team deserves massive credit.
The Taste of Excellence: let’s talk about the food. It wasn't just good; it was genuinely amazing. Every single meal was a memorable experience. The culinary team clearly operates with passion and expertise. From the beautifully prepared breakfast spread to the delicious evening dining, the quality, flavor, and creativity of the dishes were outstanding. It made every moment of our staycation feel like a special occasion.
The Heart of the Hotel: Dedicated and Professional Staffs.
To the entire team at Swiss-Belinn, thank you. You are the heart of this hotel.
We were consistently impressed by how committed and dedicated every staff member was. Whether we were interacting with the front desk, the restaurant servers, or the support staff, we were met with genuine smiles and proactive assistance. You are all incredible professionals who handle every situation with grace and efficiency. Your commitment ensured that our comfort was always the top My wife and I recently had the pleasure of enjoying a much-needed staycation at the Swiss-Belinn Hotel, and I’m thrilled to share just how phenomenal our experience was. A great stay is made by three things: comfort, food, and service, and the Swiss-Belinn knocked all three out of the park.
The Foundation of Comfort: Top-Notch Cleanliness
I want to start with something that truly stood out: the cleanliness. The hygiene and tidiness across the entire property were absolutely top-notch. Our room was immaculate—spotless, fresh, and welcoming making it instantly feel like a safe and relaxing sanctuary. This level of attention to detail and care is the foundation of a great stay, and the housekeeping team deserves massive credit.
The Taste of Excellence: Amazing Food
Next, let’s talk about the food. It wasn't just good; it was genuinely amazing. Every single meal was a memorable experience. The culinary team clearly operates with passion and expertise. From the beautifully prepared breakfast spread to the delicious evening dining, the quality, flavor, and creativity of the dishes were outstanding. It made every moment of our staycation feel like a special occasion.
The Heart of the Hotel: Dedicated and Professional Staff
Finally, the true differentiator the people. To the entire team at Swiss-Belinn, thank you. You are the heart of this hotel.
We were consistently impressed by how committed and dedicated every staff member was. Whether we were interacting with the front desk, the restaurant servers, or the support staff, we were met with genuine smiles and proactive assistance. You are all incredible professionals who handle every situation with grace and efficiency. Your commitment ensured that our comfort was always the top priority, making our stay seamless and truly relaxing.
The hotel is in a good location, clean, and with a great view of the city. However, they had no toothbrush and slippers were not provided. I was told I had to pay an additional fee for that. However, that was not clear on trip.com. Also, it is misleading that one of the perks is a complimentary breakfast, but that was not included in my final payment. There is no gym in the facility, the show does not have a flexible hose, etc.... They also don't have stewards who help you with your bags; you are left to carry everything yourself.
The hotel itself is in a great location. However, there are major constructions going on outside our room which started at 8am until 6pm - not the hotel’s fault, however, when we asked to move rooms with one woman and she insisted there was no construction going on, even after showing her a picture of it, so we were denied. We asked to move again the following day with a different worker who was more than happy to help. Our new room was away from the construction, so it was very quiet.
The breakfast was great, I would highly recommend it.
The Kenyan staff were wonderful and could not do enough during my stay. The opposite of the Asian staff
Buffet Breakfast is not available in Sundays. Yet, took my payment
I asked for coffee at breakfast and was told no milk. I then pointed out. That they were offering me cereal. That has milk. I was reluctantly then given milk for my coffee
Room was ideal and very clean and modern
I cannot understand why they do not have menus in English. Only Chinese 🤷🏾
Asian staff apart from manager. Do not speak English.
KKay KiatThey provided three meals, if you are a Chinese tummy I had the chance to stay at Xiaomi Homestay in Kilimani, Nairobi, and it was a refreshing mix of comfort, convenience, and cultural charm.
Location & First Impressions
The homestay is tucked away in the lively Kilimani neighborhood, which makes it easy to access restaurants, shopping malls, and transport. The property itself feels modern, clean, and welcoming — a good balance between homely warmth and hotel-like comfort.
Comfort & Amenities
The facilities were a big plus. The gym was well-equipped, making it easy to keep up with workouts, while the swimming pool was perfect for relaxing after a busy day in the city. Both amenities added great value to the stay, especially for anyone who enjoys fitness and downtime in equal measure.
Meals & Dining Experience
One of the standout features was the inclusion of three daily Chinese meals. This made the stay very convenient, especially for anyone missing home-style dishes or simply wanting a reliable, flavorful option without having to step out. The meals were hearty, authentic, and gave a unique cultural touch to the experience.
Atmosphere & Service
The overall atmosphere was warm and peaceful. The hosts provided thoughtful service, striking a nice balance between giving guests privacy and being available when needed. It truly felt like a home away from home, with just the right amount of care.
DDominicI booked a 2-night stay over Saturday and Sunday while waiting for my 1am flight on Monday. I had just returned from a safari and was extremely tired, hoping to get some rest. Unfortunately, starting around 4am on Sunday, there was a lot of noise coming from the room directly in front of mine. It appeared to be a group occupying multiple rooms, shouting and moving between them.
I called the lobby twice, and while the receptionist was kind and responsive in contacting the group, the noise continued, and I eventually gave up on trying to sleep.
Later that afternoon, the tap and shower in my room stopped working. I had to call again to have it fixed, and even after it was restored, there was no hot water. I had a VERY cold shower.
That said, I genuinely appreciated the food and the aesthetic of the property—the African artifacts in the hallways and the soaring ceilings made the place feel very special. It’s the kind of atmosphere I’d love to return to. However, because of the disruptions and inconvenience I experienced, I don’t think I’ll be coming back unless necessary.
YYUSUFMU5What an amazing experience! Me and my wife have luckily travelled to many countries and stayed in a range of hotels and this was one of the most comfortable and welcome experiences. Our first time in Nairobi so we didn’t know too much about where to stay until we spoke to some people. They mentioned the area to be safe and also recommended this hotel as a great way to be comfortable in Nairobi. You have security in entrance and exit and they were super nice. All the staff in the hotel were accommodating and showed us around and had us alll the info we needed. We got breakfast included and stayed for 3 nights. The breakfast was exactly what we needed. You have a range of foods to choose from and I’m sure you’ll find something you like! The food at the hotel is halal which is great for us too. Our room was cleaned and refilled every day and they were respectful and details in their service. We also used the gym which was super great. Enough for you to get a good workout in too. The location is next to Sarit Centre, perfect to access the Masai Market (on specific days) and also shops of all kinds.
Big thank you to the team and everyone involved! Will definitely choose this hotel if I’m ever in Nairobi and also one I’d recommend to friends and family.
ผผู้เข้าพักThe accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.
CChrisGolfThe hotel was actually okay and the price was reasonable
The staff were friendly.
However, the room was very, very noisy
you could hear everything from the neighbouring rooms when people talked at night.
The gym is no longer in great condition.Sometimes when you run on the treadmil, it randomly stops and switches off that’s very dangerous.
Also, the pool restaurant is very overpriced and the service was slow.
JJason2023Good location if you want to be fairly central with a few minutes walk to plenty of bars. Uber is very efficient and cheap here if you want to travel out. The staff were very good and the restaurant/bar is 24/7 (I believe). Room was lovely. Overall, although I think Nairobi is a little on the expensive side, this was ok. I tried to book again for after the safari but it was more expensive so i went to the Swiss Belinn instead, which was cheaper and the same standard (a little further away but again, Uber and Bolt are super efficient and cheap here).
TIPS FOR FOREIGNERS COMING INTO KENYA:
1. Get your currency outside of Kenya, the exchange rate here, particularly at the airport, is absolutely awful - I found them to be offering upto 35% less than the actual rate.
2. You only really need a small amount of cash here - most places you will visit accept card.
3. DO NOT BUY A TELKOM SIM CARD. It is absolutely useless, even in Nairobi but does not work AT ALL on safari.
4. Uber and Bolt are very good here.
5. If you are doing safari and your trip does not include the national park fees (payable in USD), make sure you get those before arriving - the banks and ATMs here are very unreliable if you want USD.
6. Do not pay extortionate hotel prices for laundry - find a local company who will collect and deliver your laundry for a fraction of the price like Smartfua Laundromat.
7. If you go on Safari, try not to sit on the back of the vehicle - it gets VERY bumpy.
Have a great trip!