โรงแรมแกรนด์อาร์กายล์แนโรบีสนามบิน

Everything is well appointed. Staffs - whether it is at the reception counter, the pick-up drivers or the staffs at the restaurant were all friendly and helpful. Room is spacious and clean, some with a view of the garden and swimming pool. The free pick-up service was from airport was great too! While it's locaiton is closed to the airport (6-7 mins. by car) but there is really not much to see and go near the hotel. Another thing is that despite there is Netflix and YouTube on the TV, the Netflix is not accessible - on both occassions when I stayed there. It went to the Netflix log-in page but then it just stucked there and no response doesn't matter what button is pressed on the remote control

Very nice location just next to the airport, many options in the breakfast buffet

Staff were great, professional and curious. Rooms were clean and well equipped. Good was very tasty. A great stay

Excellent service, clean and spacious rooms. Really enjoyed our stay in this wonderful hotel. Breakfast was varied and staff was friendly.

The food was terrible the fries I ordered were not fresh neither the chicken I doubt,,but I did enjoy some good cup of tea I requested thanks to that lady

Complimentary airport pick up and drop off, luggage storage, delicious buffet lunch and breakfast, early check in when we arrived early, early breakfast half an hour before the office start time, nice and spacious room.. everything is just right. Highly recommend

Special mention goes to the front desk attendant Margaret O, and waitstaff Newton from the main restaurant, who were the epitome of class and service delivery. They were lovely. Spa services on the other hand were terrible, passive and the location is not that great. It would be nice if better trained staff were onsite, to match the quality of the rest of the hotel staff.

Fabulous stay! Staff were friendly, location is close to the airport.

The hotel supposed to provide free transport to airport and while we checked in we indicated the time required as per the electronic notice board at 4 30am. The front desk told us the schedule shown was not updated. The free transport is only every hour as in either 4 am or 5am. We chose 4 am. The next morning when went to the front desk, the manager in-charged mentioned there was no booking. At the same time, they advised us free transport is only for certain hour. They show us the updated notice. We do not have a choice but to pay for the transport to airport. This is not fair to the guest that we are not informed of the change and the schedule and price charged changed overnight.