โรงแรมใกล้ท่าเรือปัลมา

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

โดยรวมแล้วค่อนข้างดีสำหรับวันหยุด 3 วันของเรา อาหารเช้ามีให้เลือกหลากหลายมาก มีสระว่ายน้ำสองสระ ซึ่งทั้งสองสระค่อนข้างเล็ก สัปดาห์แรกของเดือนเมษายนอากาศหนาวเกินไปที่จะลงสระได้ ค่าเช่าจักรยานคนละ 17 ยูโร แต่ร้านทัวร์ใกล้ๆ คิดแค่วันละ 8 ยูโรเท่านั้น ห้องพักเล็กกว่าที่คิดไว้ นอนได้แค่สองเตียงคู่

Really nice design hotel, good location, spa is nice, staff are helpful as we requested a queen size bed online but they given us a 2 single bed, they changed it back to us.  The front desk wall picture is a bit uncomfortable and it’s like they are staring at you 😅Shower room water is keep leaking out, the bed and pillows are a bit soft, other than that, overall are ok.

สระว่ายน้ำสวยมาก มีทั้งหมด 5 สระ มีดนตรีสดในตอนเย็น นักท่องเที่ยวบอกเราว่านี่เป็นโรงแรมที่ได้รับความนิยมมากที่สุดในช่วงฤดูร้อนสำหรับปาล์มา ฉันจะกลับมาพักที่นี่อีกแน่นอนในช่วงฤดูร้อน

The hotel checked all of our boxes to have a successful trip. There was breakfast included with my stay (really good breakfast buffet), they checked me in earlier due to my early arrival, it's in between the Palma center and the airport. Also the beach is across the street and there is a bus stop right outside the hotel lobby, so it was really easy to get around. The hotel was very clean and the staff were very generous.

BG Java Hotel was very inviting. The location was fabulous with a bustop right outside. The facilities made our stay really memorable. The staff at the hotel were friendly and accommodating.

โรงแรมอยู่ใกล้ชายหาด สิ่งอำนวยความสะดวกมีจำกัด และโรงแรมมีผับ ซึ่งอาจเสียงดังได้ และบางแห่งไม่เป็นมิตรกับเด็ก อาหารเช้ามีเพียงขนมปังและไข่ต้ม ไม่มีอาหารเช้าปรุงสุก

ห้องพักเล็กและสิ่งอำนวยความสะดวกก็เก่า ห้องพักได้รับการทำความสะอาดทุกวัน แต่ไม่มีน้ำ อย่างไรก็ตามโรงแรมอยู่ในทำเลที่ดี ใกล้สนามบินมาก ลงที่ A2 เลย และสามารถนั่งรถบัสสาย 25 เข้าเมืองได้สะดวกมาก โรงแรมสามารถเช่ารถได้เช่นกัน

Overall, we had a very pleasant stay at the hotel. The room was clean and comfortable, and the overall atmosphere of the hotel was calm and welcoming. The staff were extremely friendly, helpful, and always ready to assist, which made our stay even more enjoyable. The food was also very good, with a nice variety and good quality. However, be careful when booking the hotel with children. When we made the booking, it was stated that children stay for free. Naturally, when booking a room for three people, you would expect that everything is included for all three guests. There was no information anywhere that we would need to pay an additional €40 per day for the child. When we ordered breakfast and dinner, no additional information was given that we would need to pay extra for the child. Only two days before our arrival did we receive a message saying that the child’s breakfast and dinner would cost €40 per day. Since we stayed for six nights, this added up to an extra €240, which is not a small amount. Overall, the hotel is very nice, but the information regarding children’s meals is misleading, so please be careful.

Breakfast was fantastic, decent selection and variety, live egg station! Room was quite cozy and functional, although the decor was simple and slightly dated. Staff were friendly and helpful.