Our room was clean and satisfactory. The front desk people were all so friendly at check in and they were very eager to help us with questions that we had. It offered a continental breakfast which was on a scale of 1-10 a 5. What they had was little to chose from. It was great if you just wanted toast bagels or warm oatmeal. There wasn’t much to chose from after that
All in all. I would stay there again because of the costumer service at the front desk. They were all top notch and very friendly.
We also ate the hotel restaurant. The waitress was very welcoming and funny as heck. My wife’s chicken looked and tasted delicious. The recommended steak wasn’t nothing to right home about.
The hotel was a little out of the way the shuttle didn’t turn up to where it was supposed to turn up to, so I stood in the freezing freezing weather for over an hour waiting for it once I got to the hotel. The Wi-Fi wasn’t working, but they did fix that for me. The room was clean and well appointed had everything in it. You need there was a really annoying beeping noise all night long kind of like a fire alarm chirping the reason I’ve marked this hotel down from five stars is because it’s been over a week and they still haven’t released the hundred dollar deposit on my credit card. Apparently this happens on a regular basis according to the other people’s reviews so now I’m looking at having to chase it up otherwise I would have stayed there again on my return to Toronto. If you know where to get the shuttle which is Pier 17 not pier 40 we’re all of the other hotels pick up. I’m sure it’s a lot more convenient to get here. Bed was very comfortable.
Hotel didn't meet the expectations of the Hilton name I've learned to expect. All was very good until shower time. The control knob for the shower was missing...this should have been caught by cleaning staff. Front desk was quick to respond and got another room for me. But, no one likes to change rooms after settling in.
This is my first time staying here and it may be my last time.
Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude.
Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues.
The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue).
I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me.
Overall room cleanliness was fine except a few colored specks on one of the bath towels.
The room curtains as well as the shower temperature were confusing to adjust.
The HVAC noises were quite disruptive too.
I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.
The room is clean.Beddings are comfortable.
Washroom is clean too. All the lights are in mood for a complete resting.The place is not noisy,you can have a relaxing rest before going to a long flight. The additional service of wake-up call is on point.
Ms Rose in the lobby assisted us in check-in with all the information we needed.She is so accommodating.
The free shuttle to airport is an add point too.Our driver is very helpful and always smiling.
MMister StephenI really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
ผผู้เข้าพักDo not forget to pack some swimsuits like we did! The kids were so mesmerized by the slide. Also needed kettle for my baby's milk and they accommodated it. Grateful for the comfortable stay.🌹
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
ผผู้ใช้ไม่ระบุชื่อFast and easy check in. Friendly front desk staff with the exception of a few. Hotel is still in its ” covid ” phase where you can't get towels from the housekeepers. You have to ask the front desk for towels. Gym is extremely small. One elevator was broken during the entire stay. Subway restaurant and gas stations within walking distance.