I liked the hotel location and facilities. The indoor pool was amazing and the live stage was so good. I would definitely visit here again and book the terrace view next time.
However, there are few things that I was very dissapointed.
The room was not managed well. There are white things are around the floors (it looks like painting or wall paper. I asked to change the room, but the new room has the same problem).
Hair dryer was phsically broken and not working.
Heater is not working and when I turn on, it is very noisy.
There was a party when we stayed and it was very noisy until almost 1 pm. We called at 12:30 and the reception said they send a security. However, it was still noisy after 30 mins).
The hotel location was convience to go everywhere. The staff are kindness and polite. All inside the hotel were clean but just waiting elevator a little bit a long.
ผผู้เข้าพักJadore cet endroit! C'est un depaysement total. J'habite tout près et j'y vais pour le plaisir. Toutefois, la grande deception est le restaurant la Traite ...prix, quantité, vin 20$ du verre, ..je n'y retournerais plus jamais. Pour le reste, que du bonheur!
KKok Chun LeeVery new building. Great location with various restaurants and supermarket around.
Breakfast was acceptable, free hot coffee and tea 24 hours
LLittleMoonMoonI love this hotel. They have warm chocolate cookies, free hot spa and sauna. The bed is comfy and I had a really good sleep. Unfortunately, the service was terrible. I will definitely write a formal complaint.
I was at the shower - the shower gel and shampoo were both empty. Obviously they didn’t refill the bottle. That’s fine. I called the counter and asked them to bring me new bottles. They rejected and asked me to go down. Ok that’s fine. I asked my friend to go down. He came back and said someone would come to change the bottles soon. Sure. I stood in the shower room for 10 minutes and no one came. Ok maybe they needed more time. I came out of the shower and sat down on the bed. Another 10 minutes. So I asked my friend to find someone. He was told that someone would come again. Another 10 minutes. A man came and gave me a bottle of shampoo and body lotion???? My friend went out again and finally got me some shower gel in a cup. It took more than 30 minutes and I just stood there. After shower, I got to do the skincare routine, dry my long hair and so on. Eventually, I went to check out. I was late of course. The lady asked me to pay for late fee. I was like ???????????????????? Explained and she agreed to waive the fee. Everything was perfect until the empty da** bottles. I am late for my lunch reservation now and I am missing some attractions for sure.
CCarmen CarmelinaVery unique looking decor. Everything looked new and was very clean. Super amenities. I prefer hotels to Air BnB and this had the extras like a stove, fridge, cooking pots and pans, dishes, utensils, kettle, and a N'Espresso machine. There is even a Metro grocery store around the corner and restaurants outside The downsides are that it appears to be in an ”interesting” part of town (I would not be comfortable walking alone as a woman), and stairs, no elevator. It was a challenge to bring up the luggage even to the second level. Otherwise a great place in Quebec City and within walking distance to the train station, which is why I chose it.