GGlobal FEverything from the service, rooms, facility, and food was not 4 star. We are on a Europe trip with our family, and we have been staying in several upscale hotels throughout Belgium, and I can tell you that this has been the worst of them all. The staff was very unhelpful in the lobby, they had no idea about the parking situation outside. I also forgot to mention that there is no parking or valet. There is also no bellhop to help you with your bags into the hotel and up to your room. It is completely self service. For that reason alone, I’m going to have to say that it is not an upscale hotel or four stars. When we got up to our room, it was a little bit smaller than we had hoped, but that can be expected in the city. The hallways are not lit at night, so it’s a little bit confusing trying to find your door and your room number. It was almost pitch black. The room has a very strange configuration with the toilet being in a separate room from the shower and sink. the bathroom with the shower and sink smells like raw sewage, I’m not sure why. I tried using the safe, but it was locked, and I couldn’t get it open. My daughter wanted to use the pool, so we went downstairs because we were excited to use the hot tub that was advertised on the website. When we came downstairs to use the facilities, we realized that there is no hot tub, and the pool is extremely tiny. I would call it a splash pool. In the corner of the pool there is some buttons you can press and some Jets will come on. Mind you, the pool is not hot like a hot tub would be. We asked the hotel where the hot tub is because there was one advertised on the website, and they explained to us that it is in the corner of the pool where the jets are. I feel that that is a bit misleading. All in all, it was a rough experience staying at this hotel, compared to the other upscale hotels we have stayed at across Belgium on this trip.
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