Had a wonderful stay at Pacific Hotel Cairns. The location is absolutely perfect—right in the heart of the city with easy access to the Esplanade, night markets, and fun attractions like the Ferris wheel. Everything is within walking distance, which made exploring Cairns so easy and enjoyable.
The hotel itself is clean, comfortable, and well maintained. Staff were friendly, welcoming, and always happy to help. Evenings around the area are lively, with great food options nearby street food vibes, and a beautiful atmosphere.
Overall, a great place to stay if you want comfort, convenience, and to truly enjoy the Cairns experience. Would definitely stay here again!
Team was very friendly and helpful.
Location is great, you have the esplanade close by as well as all the touristic thing.
We had a great sleep thanks to their very comfy bed and quiet street, bathroom need some upgrading but you still have all the necessities bathtub and all.
The pool was close for renovation but the lagoon at the esplanade is well worth the walk.
Would definitely go back :)
We loved our stay at this hotel. We enjoyed the swimming pool so much. Room is clean and spacious with a lovely view over the balcony. The vibe at both bars is excellent reminding me I am in a holiday. Our room is in front of an elevator, so it is a bit noisy on the morning when people go down to the restaurant. The breakfast didn't meet my expectations. Sometimes food didn't get refilled fast enough. There is room for improvement.
Very convenient location for us to explore Cairns and go onto boat trip. Walkable to many popular eatery and harbour. Lobby staff is helpful and friendly for basic enquiries and baggage. This is our second stay at Benson.
I booked for a seaview room but was given a carpark and a corner bit of seaview. Felt ripped off. I was staying in 1061. Pls avoid this if you have booked for seaview room. This room should not be sold as a sea view room.
We certainly got a lot of tree views!
Very comfortable night sleep, room was clean staff were helpful.
Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.
MMark J GWe loved our stay. The location is great. Walking distance to lots of restaurants, markets and the esplanade. The rooms are spacious with nespresso style coffee machines and various teas complimentary in the room. The TV had lots of free on demand movies too. The breakfast was not included in our stay but we dined once and it was great value for what was on offer. I would recommend it and stay again.
ผผู้เข้าพักWe stayed in an executive room on the eighth (of nine) floors in mid-July.
The executive lounge was generally poorly stocked and food and drinks often unavailable with no staff around for over a couple of hours at a time. We were here for seven nights, so have a reasonably good time frame to judge.
The swimming pool is surprisingly frigid in July, actually unpleasantly cold when there was any kind of breeze or cloud cover.
The bathroom shower drainage was not ideal: every short shower resulted in puddles on the bathroom floor; long showers meant the whole floor was covered in standing water.
Every time the neighbors used the spa or coffee machine, the noises were very loudly transmitted into our room.
The balcony was very nice and the wicker furniture comfortable.
SSarah Foo X.M.Lovely hotel located at the other end of the Esplanade. The broad walk at the back of the hotel was nice to stroll along and an easy way to get to the city center. Kudos to the reception staff, Riccardo for leaving a really good first impression when I first arrived. He was so clear in explaining everything I needed to know before I checked in, and subsequent days when I saw him he was also really helpful with whatever requests I had. The room was big and spacious, very comfy beds!! The housekeeping staff were also friendly whenever I saw them as I head out for the day. Food from the room service was tasty. However, the breakfast buffet options were almost the same everyday though, wish there could have been more variety. But overall, I still had a rather pleasant stay here(:
Ssolo travellerEverything about this hotel is exceptional. The only downside was the room that I was given was on the top floor and the noise from either some sort of pump or the outside unit of the air condition was so overwhelming that I couldn't sleep well all night.
TTam coupleVery gd location. Convenient walk to food and pier. Love the cosy breakfast on the verandah! A hotel of character! The only downside would be that some facilities inside the room are a bit old. Shower in our room is dripping. Noise at night could be loud!
ผผู้เข้าพักThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.