Had a very good time,workers very kind and welcoming.Services rendered when asked.They need to see into the neatness of their bathtubs.It wasn't too ok for a 4 star hotel.
BE CAREFUL!!!!
I lost my gold diamond ring inside the hotel room!!!!
I recently stayed at Citymax Hotel at Al Barsha in Dubai, and I wanted to share my experience. Overall, I had a [positive/negative/neutral] stay, and here are the key aspects:
- The hotel's location is excellent, being close to major attractions and the hotel was clean.
- Unfortunately, during my stay, I encountered an issue with a missing item from my room after daily housekeeping. Despite reporting the incident and the hotel's internal investigation, the missing item was not recovered.
- I recommend the hotel revisits its internal investigation process to ensure thoroughness.
- Implement additional measures to enhance security and prevent similar incidents in the future.
Despite the unfortunate incident the hotel had positive aspects. However, the unresolved matter has affected my overall perception.
I hope this review provides constructive feedback and assists both the hotel management and future guests.
An incredibly friendly hotel, the staff are all just lovely. My room was massive and really nice. I stayed for 2 weeks, it was an absolute pleasure. Highly recommend this hotel!
Booked Superior twin room. Arrived early and requested to store luggage at 10am and had breakfast at the hotel, which was great. We were advised room would be ready within and hour and a half, which was great and so we waited. Hotel then offered a temporary room until our room was available and to come back to reception at 3pm the check in time and the room would be ready. We did this to be told room not ready just yet would be another hour. We returned at 6pm, eight hours after we had arrived to be advised no twin rooms available for that day, only a king bed room. I was travelling with my 24 year old son, so this wasn't appropriate. after speaking with 3 different receptionists and 8 hours later finally the hotel decided to split the king bed into 2 single beds, which could have been done 8 hours earlier. We ended up staying in a smoking room, when a non smoking room had been requested. Very disappointed with the service, it should have been sorted out much sooner and correct information given, not kept being told room would be ready soon and then told the room we had booked was not available. No real genuine apology given or attempt to rectify the issue.
Convenient location near Mall of the Emirates. Room was clean and everything worked as expected. Only gripe is that reception called me 10 minutes before check-out time to ask if I was going to check out or extend my stay. It felt like they were rushing me to check out.
To be honest, the hotel is quite outdated. The carpet smell is noticeable and cannot be ignored; it was obvious from the moment we entered the room and remained throughout our stay.
That said, the housekeeping team are very helpful and do a good job keeping the rooms clean.
The valet parking team are absolutely amazing. From drop-off to collection, they are efficient, polite, and very helpful. Special thanks to Mr. Mishra for his excellent service.
Breakfast was almost exactly the same every day and could definitely be improved to meet a 4-star standard. For example, the juices were not fresh, and the chocolate sauce quality was below expectations.
EEvvvvvvI recently stayed at the Sheraton Dubai Creek Hotel and had a wonderful experience. The location is fantastic, providing easy access to various attractions and the stunning creek views.
The staff were incredibly friendly and attentive, making us feel welcome throughout our stay. One of the highlights was the breakfast, which offered a wide variety of options to suit all tastes. From fresh fruits to delicious pastries and hot dishes, there was something for everyone.
Overall, I highly recommend this hotel for its great location, friendly service, and excellent breakfast selection!
ผผู้ใช้ไม่ระบุชื่อThey are nice to provide me upgraded 2 bedroom. The room is spacious and clean, and with a nice sea view. Breakfast is included. Double swimming pools are amazing. Super family friendly!
ผผู้ใช้ไม่ระบุชื่อCame back to same Staybridge suites after a cruise and got upgraded for one night stay before flying off. It’s a beautiful hotel, view on high levels are very good and metro is just downstairs. Convenience stores are on left and right of apartment. Many eateries and pharmacies along the whole stretch of road. Staff are courteous and helpful.
ผผู้เข้าพักEverything is brilliant, the service to the cleanliness to the comfy beds! Highly recommend.
Clean hotel, very good breakfast. Wahab from breakfast Larder restaurant provided excellent service, very organised. Thank you.
UUlziibayarI have booked for king bed room. Unfortunately when I came for check in my room was with connection door inside with other room. Then I request to change the room. But receptionist informed me that no king size room available and he recommend me twin room, which I did not expect.
This was useless for me to book the room in advance.