My wife and I arrived at the Marriott Downtown Knoxville without a reservation and as luck would have it, Mason was working at the front desk and found a beautiful room for us on the top floor. Thank you, Mason! You made us feel very welcome and are why we love returning to the Marriott Downtown Knoxville.
It was great! Kyle, Josiah, and Sam were my valets and they were incredible! Very great experience, room was comfortable and restaurant was great. Will definitely stay here again - bed was great, gym was great, pool was great, valet was great.
We had a relatively nice 2 night stay. I wish I had done more research and realized that the Courtyard and the Residence Inn were on the exact same property. That was the difference of having free breakfast or not having free breakfast. Had I realized this I would have reserved the Residence. That said, the room was nice and clean. Check in and check out was smooth. We asked for more towels and we got them very quickly. There was onsite parking, but I would have liked to have seen valet or bell service at what is advertised as an upscale hotel. We would stay on the property again, but would prefer the breakfast option at Residence.
Had a very positive experience with Julian who is the supervisor/GM of the Home2Suites Knoxville West location. Long story, but he was extremely professional and accommodating to our family. This location is going through some renovations and the staff bent over backwards to accommodate our requests. Thank you Julian!
I love to travel to Knoxville, TN and stay at the Embassy Suites Knoxville West. The awesome employees make it a wonderful hotel to choose. Guest Service employees at check in : Emma, Urmi, and Jana always have a smiling face, welcome me back at each check in, and help me with business / office needs, to events going on in the area. The evening reception girls make it a point to help with any dinner entrees and recommend their fabulous deserts. Jennifer, is fantastic at greeting and talking with guests, as well as serving healthy options at the evening reception, if you’re lucky you will enjoy the pimento cheese or BLT dip! Kayla is super sweet and goes out of her way to help guests with dinner at Flying Spoons, or she is “on the go” with room service! DJ is such a hard worker and easy to talk with while you are enjoying your evening in the restaurant. It’s so nice to have consistently, and that’s what happens when Bob is working. I have never seen a concern that he couldn’t handle, always making sure my next reservation is made, and making Guest Services at check out a very seamless process. I enjoy the Jr Suite accommodations with everything needed in the bathroom, a large working desk, and sofa in the room. Breakfast is amazing - love the variety of options !
Rrandybeaty2020Under normal conditions this hotel would be too expensive for an expense report. But since services, like the hot breakfast buffet had to be cut back due to Covid-19 restrictions, this hotel adjusted the nightly charge. So I got a studio apartment with a fully equipped kitchen for a week. Loved the staff. Very professional as well as generous. Within walking distance to Walmart and restaurants.
CCumbrianlad86Upon arriving at the BW we should of know this wasn't going to be ideal. Very quiet car park, reception area vet unkempt. Checked in and had a walk around, Pool Area is disgusting, unclean and very unsafe. AC units in rooms falling to bits and very noisy. Cracks in sinks, mouldy shower curtain. Plus smelled like they had cleaned with TCP. Beds very uncomfortable and lumpy. Breakfast...well paper plates.. New food piled on old... paper cups and not a table wiped down. Was suppose to be here for 3 nights.. checked out and moved on! Would not reccomend