"MUR requests need to be made with the fromt desk. Extra towels and/or dental kits (outside of declared number of guests) incur additional charges - the front desk tried to charge me outright without even asking fo context regarding my request (there were no dental kits in our room hasn’t even been made up yet.) Housekeeping is not 24/7. Verify their policies and clarify your expectations upon check in. The bathroom in our unit wasn’t draining water properly outside of the shower area so there was always a puddle of water in front of the toilet and sink area. The spaces are from serviced apartment models which feature very outdated interiors and fit-out (the TVs aren’t even smart TVs yet, but you can cook in the units wherein an electric stove and a microwave, plus a couple of pots, pans, and plates are provided). The fridge is full-sized. The breakfast buffet is very basic, but the dining staff members were very accommodating and truly do the best job they can with what’s provided. Good location because it is in the center of Ortigas CBD. If you are just looking for a decent place to rest your head after a day out in the area, this property offers good value for the money. Good for groups for as long as you avail the appropriate room type. The spaces come from a time wherein floor plans for condos were not stingy on space. If you expect top-notch service, there are better options elsewhere."
"Front Desk, restaurant, room service staff are all smiling and polite. I would see some staff from Housekeeping and Engineering as well who would greet you when they see you. People indeed are the gem of the hotel.
Only thing that bothered me is that no one serviced our room. I am unsure why, although it’s a back-to-back stay but nobody went in or knocked to check if we need make-up room service, or at least to throw the rubbish.
Generally it was still a great stay and I would definitely return."
"Enjoyed our stay in this cosy flat. Check in was a bit of a process and it was definitely a small apartment but good enough for a short stay. The bathroom and living room both stylish and the bed was the most comfy ever ! I want to get the brand of the linen ! Apartment building isn't in the most convenient location but 7/11 is walking distance. To eat our you would need to go to SM Megamall about 15 minutes by taxi.
Nice swimming pool but had to pay 200 pesos each. Otherwise a nice and relaxing stay. OK, for a short stay."