AAndyB.ฉันมีความสุขมากที่ได้เข้าพักที่ Ace Hotel และ Suite ในคืนปีใหม่ ขอบคุณมากสําหรับการจัดการโรงแรมสําหรับคําขอของฉัน การบริการลูกค้าทั่วไป บุฟเฟ่ต์ก็อร่อยมากเช่นกัน ขอบคุณมากค่ะ
AAndang MartinIt’s perfect for our group party. The living area was spacious and the ac, despite its age, was working well. However, the lighting is a bit on the dark side, so were sleepy hah
DDetermineMy room selection was very spacious and it was great to see that I had a huge refrigerator and an entire kitchen area to myself, giving me the choice to cook for myself as all the necessary utensils were provided; this was similar to an Airbnb offer.
The swimming pool area was quiet and beautiful, I had it all to myself.
However, my problem was that customer service at the front desk offered poor service and had a nonchalant behavior ie my flight was late afternoon & I asked if I could stay for an extra 2hrs because check out was at 12pm and I didn't mind paying the fee based on a time basis but then she stated that I have to pay a full half day fee which is 12hrs fee which was ridiculous so I declined.
Went down to the lobby and waited there for the 2hrs after which I asked if I could use the restroom then I was told it was out of use.
Can you imagine that after spending so many days and money at the hotel but was refused to their restroom upon leaving.