"It's probably normal that there is no guard at the main entrance of the hotel, well im not sure. When we arrived, late checked in. They checked our booking confirmation where my name and my partner's name were, they asked for ID I gave it and I asked if they both needed our IDs they said no. So for a long time while I was filling out the form they asked me a lot of questions where I booked, they said they couldn't find it. I worked at a travel agency and talked to the people at the hotel's front desk so at least I know how the reservation works. They were looking for our booking under my name they said they couldn't find it. I myself said, check my partner's name. They didn't even think that maybe our booking wasn't in my name. Then they said yes, that's it. What's more annoying is that we were in the room resting, they would call just to ask if we were in the room then when we called the front desk for assistance we called thrice no one answered. And their air conditioner was right next to the bed, we slept as if there was a shower, the bed was wet and the air conditioner was dripping. There was only a small amount of soap, no shampoo at all. The blanket was thin. We only stayed for almost 13 hours."
Ffaithhhhhthad a good stay overall! the room and all amenities were clean, love that the gym is 24/7 too! service was great too where every staff member was observant, welcoming and polite, really appreciated that the housekeeping staff noticed i had asked for extra bottles of water beforehand and gave me extra without me having to request! visited for business so cannot comment on whether the location is good for leisure travels, but the nearest malls were about a 10min walk away. overall would definitely return.
ผผู้ใช้ไม่ระบุชื่อExcellent facilities and very courteous staff. They learned we have a baby with us and offered us a free baby crib delivered to our room. The swimming pool is also superb!
AArienne Clarence RiveraI have been to this property multiple times since 2022 and the receptionists are all friendly.
First time to book in trip.com for the stay for my friends.