"The location was great, it was a bit outside of the center, easily to reach by car, and lots of options for public transport. We booked two rooms for two nights, in one of the rooms the heating was broken, which was a big issue since it was freezing and snowing outside with temperatures of -3°C. We reported the broken heating to the staff a total of 3 times, they ””noted it” but didn't do anything. We were not booked into another room with working heating, neither did we get a discount or (partial) refund. Overall would have been an OK stay, if it wasn't for the broken heating."