"Was really satisfied. I would like to appreciate Mr. Mohammed from the front desk for his good costumer care. House keeping was really timely and polite. Over all really satisfied with the stay. Will surely visit once again. Thank you for the beautiful experience."
"The hotel has a great pool
Attention is needed to improve the breakfast offering with more selections
Unfortunately I witnessed one of the Managers making a staff member cry in public on the first floor bar reception yesterday lunch time, this was very unprofessional and he should have taken the staff aside in a room out of customers views! I did not pay for that as a n addition - I believe his name is Rafael, I spotted him a few times huddling with staff in different areas, but the conversation just looked casual not formal.. this is the reason for my score of 3 for service it would be 5 had I not seen the manager
I would like to commend the [Russian] staff in cafe naseem, both at reception and floor runner - the floor runner took my special drinks request and had it prepared by the chef - she is always seen smiling - she should be promoted -
Disha in first floor lounge was very warm and welcoming and made sure my elderly mother was taken care of whilst I was away"
"Looking at the price paid it's Good even though the price was more friendly and good as I booked and paid via Trip.com otherwise the price at the hotel is not friendly."