Protea Hotel Kampala

Very good hotel. Nice location

So calm here in busiest part of Kampala

環境不錯，乾淨衞生，服務周到。

늘 만족하고 있습니다. 감사합니다.

They don't accept union pay不支持使用銀聯卡。

Over-the-top welcome! I have stayed at Protea Kampala several times and had a good to exceptional experience. The reception staff always call me by name. The breakfast is next to none. And, in general, the restaurant and bar serve the best, most highly diverse food. Traveling alone as a single 'senior' woman, I always feel safe and welcome at the Protea Hotel. It is in a great area of Kampala, and the courtyard/restaurant is very inviting and beautiful. The bathrooms are large and well-appointed, and everything works. The beds are comfortable, and the desk area has all the outlets needed. The thing that stands out is the service! The staff makes a big effort to make guests feel welcome (being a Marriott Rewards member gets special attention). I have hosted lunches for Ugandan university students a few times, and the students loved the experience. The staff makes these young Ugandans feel welcome, and that is not always the case at other hotels. On my last visit (Feb. 2024), the welcome package waiting for me in my room was beyond anything I've experienced at a hotel. It included a bottle of wine (the kind I'd ordered the last time I was a guest), chocolate-dipped strawberries, and a chocolate picture frame with my photo in it. (See photo.)

Do not resolve issues promptly. Careless and dismissive approach to the most basic requests such as non functioning TV. The reception area is small. The view from shared balcony is good and calming. It didnt seem very walkable to any other resturants or shops.

The only positive thing is that the staff is welcoming and professional. Apart from that, I'm still wondering why would Marriott associate its name with this hotel. The cuisine is less than acceptable, and the mattress was so uncomfortable that I literally had to sleep on the floor for my last night. Apart from that, if you are a smoker, avoid this hotel at all costs. You'll have to leave your room and go to a special space full of mosquitoes and other insects just to have a smoke. If you try to complain about it, the reach of the staff will surprise you, and you'll be rudely answered that there's nothing they can do for you. Don't believe when they tell you that it's by law because in other places, you can smoke freely in open spaces. It seems like it's their internal discriminatory law against smokers.

Great hotel, beautiful ambience, but the thing that makes this such a phenomenal experience are the amazing and professional behaviour of staff. Everyone is incredibly helpful and generous with their time and advice and due to these, my mother and I had an awesome stay. Everything was perfect. Our stay was only supposed to be a 3 nights stay which didn't start great but thanks to Swalik and his care, support, fullfilling my mother and my needs, we decided to stay for another 4 nights. ( This holiday in Uganda was supposed to be split into different hotels for different experiences). As it was a very hot day, 30°C, he immediately brought us a mini fridge in the room, enough tea bags & honey (my mum is a tea lover), it was the little things that were needed and Swalik ensured the clients needs were met. We were suppose to check out on our last day, but we enjoyed our stay so much that we extended it for few more nights. Swalik was always smiling and welcoming us whenever he was at the check in desk or at the hotel entrance duty. He went beyond his time to help us feel comfortable. Patrick was another member of staff who was very helpful and could not stop making sure everything was fine. Samuel, Nicholas and Esther, their managers are such experienced people and both their help and knowledge were amazing. We will miss our chats!! Additionally, the room was immensely clean and spacious. Excellent relaxing place in the balcony area, best house keeping services. Could not fault anything. Thank you Sharon and Barbara for everything. You were wonderful ladies, always happy to see us and fulfilling our needs. The food was excellent. So much variety in the breakfast buffet, up to the point, the chef in charge, Manoj went out of his way to cook what you wanted to eat if you fancied something else. Every morning there was a couple of chef's special dishes but the "Poha" and the freshly cooked "Pooris" were out of this World. Manoj, you went above and beyond for us and we are forever thankful for your care and support. Godfrey the chef was amazing too, he went out of his way every morning to ensure we had what we needed and also the type of egg one wanted was cooked to perfection even with a busy restaurant every morning. Jasper in the restaurant was always smiling and welcoming and so caring, always made sure every need was met. He is a credit to the restaurant. Derick, thank you for the lovely coffees you made for me in the mornings. I shall not forget them as I restarted drinking coffee after 15 years! They were delicious. Manoj, you have a fantastic team and a big thank you to you as well for everything. What makes this hotel great is the staff who are extremely friendly, approachable and go out of their way to help no matter what kind of day they have had. In a nutshell they're beyond professional. The whole experience made us feel like we all became a big family. We loved this hotel so much. One of the downside was that this hotel