Anantara Desaru Coast Resort

การมาพักที่โรงแรมนี้เป็นครั้งที่สอง สวนของโรงแรมได้รับการปรับปรุง แต่คราวนี้บริการของโรงแรมแย่ที่สุดที่ฉันเคยพักมาในโรงแรมระดับห้าดาวเกือบพันแห่ง ชั้นสูง แต่เมื่อเช็คอินเป็นเตียงแฝด ชั้นล่าง ทัศนคติของพนักงานเสิร์ฟแย่มาก บอกเลย ที่นี่เป็นโรงแรมที่จองแล้วเปลี่ยนไม่ได้ ฉันขออัพเกรดแบบชำระเงิน แม้ว่าห้องครึ่งหนึ่งจะว่างเปล่า หลายครอบครัวที่มากับฉันต้องจ่ายเพิ่ม 200 MYR ต่อคืนสำหรับเด็กแต่ละคน เนื่องจากพวกเขาอายุต่ำกว่า 5 ขวบ! มีแม่ที่มีลูกสามคนอายุ 5, 4 และ 2 ปี และถูกขอให้เพิ่ม 600 MYR ต่อคืน! นี่เป็นสิ่งเดียวที่ฉันเคยได้ยินเกี่ยวกับโรงแรมทั่วโลก หนึ่งในนั้นถูกสั่งไม่ให้เช็คเอาท์เวลา 12:20 น. เนื่องจากมีการประชุม สิ่งอำนวยความสะดวกและขนาดของห้องนั้นด้อยกว่าโรงแรมเวสทินที่อยู่ติดกันมาก แต่ราคาก็สูงกว่าเวสทินสองเท่า อีกทั้งคุณภาพและความหลากหลายของอาหารเช้ายังน้อยกว่าของเวสทินอยู่มาก ราคายังเป็นสองเท่าของเวสทิน สุขอนามัยทางจริยธรรมของโรงแรมก็แย่มากเช่นกัน น้ำมันบนโซฟาต้อนรับในล็อบบี้ยังคงอยู่ที่นั่นในวันรุ่งขึ้น และพบหน้ากากของแขกคนสุดท้ายในห้อง เมื่อเทียบกับการเข้าพักครั้งล่าสุด การจัดการด้านศีลธรรมและการบริการของโรงแรมนี้ลดลงสู่ระดับที่ยอมรับไม่ได้

Glad we went to anatara for my husbands birthday, the view upon entering was beautiful, the service was amazing and room was great and there were many activities one could join. Would return!

Is a special day for us. Thanks all for the support for my proposal especially Mr Marvin for the arrangement. See you again.

Stunning setting - expansive resort grounds and excellent facilities - set on a beautiful beach fully capitalising on the view in a well thought out design and layout Loved our deluxe sea view room with a luxurious large bathroom and all amenities Friendly efficient service, impressive extensive buffet breakfast Food overall is of an impeccable standard Thanks you for a most memorable stay!!!

It would have been 5/5 for service but they fell short when replying back to my inquiry via the anantara app and the miscommunication between the 2 restaurants regarding our last minute reservation. Otherwise, I was very much surprised that check-in was a breeze, staff were very courteous and attentive to all our needs and wants during our stay. Definitely a recommend for those who just wanna relax and be out of the city. Great place to bring kids too as they have a kids area to drop them off while you enjoy the sun and breeze.

ROOM Check in was normal, welcome cold drinks & towel nothing exciting. Booked a king size bed but was given a twin room; apparently a mysterious “request for twin bed” was remarks in my booking profile. Have to wait the next day for room change. Appreciate the help of the Resort FO Mgr and Kristine. BREAKFAST Tumeric- food and beverage were great. Good selection of food. Great service team, thank you Azila for so diligently making sure our table is clean. I felt the salad bar could be better for breakfast. Day one breakfast the flies are all over our food… resolution is to give us 2 “helicopter”. Anyway Day two we sat at the same table but was so much better.. guess the pest control was works. IRD Ordered a bottle of Chianti 2019 but a bottle of 2020 was delivered. Nazrin was great … offered to open and serve the wine for us. On our last night we have to order one more round of dinner; could not remember his name, we would like to express our appreciation as he has to do 3 trips for us - deliver food, deliver water and deliver salt and pepper shaker. BEACH ACTIVITIES It’s a third party service but due to strong wave, no beach activities are allowed. Hotel team should have let us know during check in but no information was shared. We saw a lot of people by the beach at the neighboring resort, we just walk there and join the fun. LUNCH AT TUMERIC Thank you Shavin for the lovely dessert. Shavin texted me about the wine vintage too. We ordered a salad, soup, fish, rice and Angus. The beef came first … wow! The rest followed 5 mins later. Service was attentive as usual. The beef ordered medium rare, one piece came cold and the rare… appreciate the chef making a new one for us. DINNER AT SEA FIRE SALT Oh well… it’s Xmas Eve and we only have a limited menu choice. It’s okay. We ordered 2 appetizers and 2 main… taste is so so but the portion is really sad. Lobster Ravioli 3 pcs? Turkey roulade 2 pcs with tiny sides? When we feedback the portion size to the server, his reply was individual portion size is like that … haha. We end up offering another round of dinner from IRD - Nasi Goreng kampung, pizza and a salad… taste absolutely amazing. We might as well enjoy our Xmas dinner in our room. CHECK OUT again, so so. We paid our bill and get into our car. Probably short of manning due to PH… nothing overly warm. This is a highly anticipated stay: We could have stayed in a cheaper resort but we really wanted to experience the great Anantara escape. Will we come back again… hard question but thank you for your hospitality.

We were a 3 generation family, party of 5 adults + 3 kids (1,3,5), booked for a 3 night stay. We enjoyed the hotel very much - breakfast buffet, comfortable rooms, pools, beach, kids room & teens room. However, on the 2nd day, our 5 year old grandson had a bicycle accident! Rebecca, the assistant front office manager and her team were excellent! A few of the staff jumped in quickly to provide first aid and sent my son and grandson to the clinic. They were concerned, and checked in on us frequently, offering help. Unfortunately my grandson had to return to Singapore for surgery, so we decided to cut short our stay at the hotel. The hotel management was understanding and very kindly returned the upgrade charges for the 3rd night since we had to return a day earlier. They were willing to give us a full refund for the 3rd night however since we had booked through Trip.com, the refund approval depends on Trip.com. The hotel is helping us communicate with Trip.com regarding the refund. I hope it will be granted. Kudos to Anantara Desaru resort!

I am personally felt welcomed by the bell boys and the reception. All making our family feel at home and happy. The hospitality is good and all our request and catered well. Kudos to the team and we may be back soonest as possible.

Great resort with top notch services from start to end! We booked a Deluxe Seaview room which was spacious and with breathtaking view. Facilities are also great around the resort, especially with a young child. The swimming pool is not so deep for water plays, there is a children play room, beach within walking distance and bicycle rides around the resort grounds. Would highly recommend! Only downsides were: 1) milk in the fridge was previously opened when we got there, suspect it wasn’t cleaned up properly; 2) bedsheet had stains and when we asked to change, the 2nd one also had stains.