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21 กันยายน 2023
As the CEO of a travel agency responsible for organizing tours and accommodations, I recently embarked on a trip to Istanbul. Given my busy schedule, I relied on the recommendations of Karnaval.ir for my lodging and chose to stay at Endless Comfort Istanbul. At first glance, the hotel’s convenient location and competitive rates on *********** seemed promising. However, my three-day stay turned out to be far from satisfactory. Upon my late arrival at 12:30 AM, I was given room number 13, which was an immediate disappointment. It was situated in the lower ground, right next to the elevator, with windows facing a noisy walking street. I requested a room change, but the staff claimed there were no available alternatives until the next day around noon. Exhausted after 24 hours of travel, I tried to sleep, but the incessant noise from motorcycles and cars passing by on the left side made it impossible. The curtain couldn’t be opened due to the view of a dirty street. On the right side, the constant sound of waste water flowing from other stairs was accompanied by unpleasant odors. The cleanliness of the room left much to be desired, with a dirty blanket being a particular concern. Regrettably, the reception staff proved unhelpful throughout my three-night stay, failing to assist with a room change. To make matters worse, they didn’t refill the drinking water bottle for the second and third days. The breakfast, while basic, was hindered by insufficient space for all guests when everyone tried to dine together. Regrettably, the last day of my stay also happened to be my birthday, and I will never forget the disappointment and discomfort I experienced during my time at this hotel. I strongly advise against accepting a room on the lower ground levels (-1, -2, or -3) if such an option is presented, as my stay was marred by incessant noise, odors, and an overall lack of comfort.
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