We did not get the room we had booked via ******* but instead got the correct room type on a lower floor meaning the view out to the bridge was blocked by an old tower blocked across the road. When we asked we need the room we had booked, they said 'hotel fully booked' and no other explanation was given. I had booked this room on the 7th of January and our stay was for 4 nights from 23rd of May 2023!! We feel the hotel gives preference to others and very unfairly treated especially as we had paid the maximum rate as shown on ******* website. Basically, the photos mis represent what you would get when you get there. Otherwise, the staff are very friendly and courteous. Restaurant on top floor has stunning views looking towards the city and all the mosques but price is a little high for what we ate. This is expected as I assume they charge more as the views out are amazing.
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