Oussama was so friendly and helpful. He made wonderful suggestion about the menu that would please me and my bestie. He is definitely an asset to the wait staff.I always have a great experience when I stay here. Even with the renovations currently taken place, I am enjoying my time .
I do not recommend this hotel. Before I tell you why, allow me to pinpoint a positive. The rooms contain a full-size refrigerator and stove/oven. However, unlike Airbnb apartments, the rooms at the Residence Inn do not contain cooking supplies, like seasoning and cooking oil, or cleaning supplies. The exterior of the hotel, the exercise room, and the hallways appear nice. This hotel is located in a business compound, so you dont have easy access to the neighborhood or entrance/exit of the compound. This area is not well populated so you wouldn't want to walk or run alone at night. While this hotel has an area for hot beverages and water; it doesn't have a method of refilling the hot thermoses throughout the day, so if you arrive in the afternoon or evening, then you will not have access to hot water or hot coffee. The front desk person instructed me to fill a cup with water/coffee then heat it in the microwave in my room. Hotel management trained him to relay that message, he said. That is sad and an example of poor customer service and poor management. The rooms are unclean. The carpet and couch in my room are stained; the refrigerator has crumbs and stains; the oven is stained with food; the coffee machine water cup has coffee caked inside; the non-stick pots are so old the metal is exposed; the cutlery and cookware drawers are full of crumbs and some of the cookware has food stuck on it, still. The curtain is stained and the duvet has stains that resemble blood. One of our towels had fecal streaks on it. The dining room chair looks as if it also serves as a pet toy. And last, the common area of the one bedroom suite smells musty. In conclusion, this hotel is overpriced and it contains hazards to its' clients' health. This condition is insulting to the Marriott brand and to Marriott Rewards members. I reported this issue to the front desk manager, Saida, and she promised to have the room cleaned and prepare another room in case I wasn't satisfied with the room. The room wasn't cleaned, and the new room was unclean as well. Today, Saida apologized and refunded my money for the last day. I do not recommend this hotel to anyone. I am disgusted. This hotel should be shut down.
My husband and I stayed here just last week. What a fantastic hotel, everything you could want and need for a vacation. Fantastic location. So many restaurants and bars in a walking distance. Rooms were large and very clean, bed and pillows excellent. Must visit the roof top bar/patio, over looks Pompano Beach. The staff were phenomenal, couldn't do enough. Special shout out to Vance and Rebecca at the front desk for making our stay wonderful. I would recommend this hotel 110%
Currently here and having a great time overall. It does feel like this resort is operated as two separate entities. The pool and beach staff , are all amazing, very friendly always helping everyone. The front desk and indoor staff are the complete opposite. Rude and always look bothered when you ask a question. They are never at the front desk, just rush out of the room if someone walks up to the desk, but never greeting or willing to help. Beach is beautiful and pool is well maintained. Always a plus to have beach lounges and umbrellas. I would return but definitely adjusting my expectations.
My 2nd time at this great establishment. Amazing staff, impossible to mention only one because all were 10+. We were ”refuges” from the west coast chased by hurricane Milton and supposed to have a family reunion at Sanibel, the staff , particularly Jennifer and Nathan at the front desk managed to fit us in perfectly and have wonderful times. The building is not modern, but the staff makes up for it. All were great. Thank you!! we will be back!!
ผผู้เข้าพักOverall it was only ok. The blinds have missing parts everywhere. Due to that we changed our assigned room, you could have seen us sleeping from outside. The windows are kind of sealed so that you can’t open them. This was a huge problem in the bathroom because of the missing exhaust. The beds are great and you have a lot of space in the room.
The cookware should be changed, the pot and pan have massively scratches and are of poor quality.
There is no in-room housekeeping. You can go to the office and get new towels or toiletries but no in-room housekeeping during our stay of three nights.
I don’t need new towels every day but after beach days the room needs a cleaning. They call themselves a hotel, so a basic cleaning service should be done.
Additional 10$ for parking each day.
Lovely - Sea Steps Bridget the manager I can’t thank her enough, and absolute super star! She made a hellish trip into a lovely one and we are already booked up for next year along with my other guests. The motel across the street (Surfside) kicked us out the day after our wedding as they hate kids and noise, ruined my wedding. Sea Steps accommodated my family of 7 and 4 other families that came for our wedding, last minute on the day! Our rooms were clean and had everything we needed. The pool was clean and looked after, they had a box of left pool toys for the kids to share which is a lovely touch. Everywhere had lovely seating, everyone was happy and enjoying themselves. The cleaners were great and very good, I love the smell of bleach and you could tell they gave everything a good going over. On site laundry room, which also keeps left beach equipment like umbrellas and seats from past guests, and some beach toys again for the kids. Just a great atmosphere! Loads of covered areas to sit when the tropical storms hit, so we all stayed outside together drinking and playing games. Just a great holiday, me and my family stayed on this site late 70`s when I wasn’t even born right up till late 90`s when it was the Ronny Dee, and now it’s getting its glory back! Thank you and see you soon.
I highly recommend this hotel for your tempory home while you enjoy paradise! They accepts all forms of payment. They greet you, help you and offer affordable rooms with decent size gated grounds one alley cross to the magnificent Atlantic Ocean. This location is perfect as it is near a Walgreens, Brinyies world famous Irish dive bar (live music and food), other great restaurants, a pier and all is within walking distance so you dont need a car. I recommend uber not taxi from airport they charg DOUBLE so call uber. Uber eats delivered us several times plenty of food choices including McDonalds. If you are on a budget I reommend Uber eats or splitting your meals. Most give you double the amount of food. I cant say enough about the staff there. Amanda and Gene were exceptional. The maids can be trusted. Iguanas pop out to sun themselves here. Dont be afraid of them. They are a protected species.