"Really enjoyed my stay here. The hotel was clean, comfortable, and had everything I needed. The staff were friendly, and I especially want to mention Orokhan—he was very helpful and made things easy for me. His English is excellent, which made communication smooth and stress-free. Overall, a great experience and I’d happily come back."
"The hotel room showed the sign of age but it was still clean. I was happy to have offered an upgrade of room with good view of the Van lake. Unfortunately, I couldn’t sleep well because the centralised air conditioning system made me sweat throughout the night. The room was so hot! Staff were helpful and polite. Breakfast offered many choices of food. We also dined in the restaurant. Staff were friendly and helpful and the food was average."
"This hotel looked like it needs some refurbishing but it does have a strong point in that it right on Lake Van. I had a few issues during my stay but were resolved immediately. The room I was first given smelled of drainage pipes so they immediately gave me another. In the evening, I realised my hair dryer was broken. They immediately sent someone to fix it. The next day, the water from my toilet no longer worked. They sent someone to fix it immediately while I had breakfast. They are very quick to solve any problems. I loved the breakfast, so much variety. And I am grateful that they let me have my room a bit earlier which many hotel won’t even if they could. The staff are great."
"Iki kisilik oda icin sadece 1 tane kart veriyorlar,
Birisi disari cikmak isterse karti yaninda goturse elektrik ve klima kesiliyor,Yaninda goturmese geri geldiginde icerdeki kisiyi uyandirmak zorunda kaliyor,
Turkiyede ve dunyada iki kisilik odaya 2 kart verilir ki disari cikmak isteyen digerini rahatsiz etmesin,
Resepsiyona 2 kart olmasi gerektigini soyledik,Dediler yok yonetim bu sekilde karar almis ,1 kart verebiliyoruz,
Ozet,
Otel guzel yonetim kotu"
"Location definitely worth to choose this hotel you can walk modt of everywhere in central area very close by to airport and intercity bus station.
Housekeeping needs bit more paying attention to not to creating issues on stay.
Rest of all tge staff members very kind helpful"
"Comfort suite otele gittiğimizde rezervasyonumuzu geç yaptığımız için boş odaları olmadığını farklı bi otelde kpnaklayacağımızı söylediler, pars palace otele götürüldük, odanın büyüklüğü yeterliydi, temizdi, kahvaltısını da çok beğendik vana tekrar geldiğimizde tercih edeceğimiz bir oteldi"
ผผู้เข้าพักOverall the hotel is new and location is good. The service of all the staff from the reception to the concierge to the breakfast restaurant staff - are excellent!
The only thing that is misleading is they do NOT have 3 single beds yet trip.com stated there were and so I selected this hotel because of the triple beds. Upon check-in they gave us one queen bed and one single bed and when I asked them they said they do NOT have such category of room...so I told them to update in trip.com so that it won't mislead us.
ผผู้เข้าพักIt is new building and clean.
Staffs are friendly & nice.
Most important thing in this hotel is
The reception Lady👍
She has the most important roll in managing hotel.
She will help you with anything you ask regardless wether your question is
About the hotel services or shopping out ir finding a suitable place.
This lady is the Real important Key in this hotel.
I wouldn’t recommend this Hotel without this lady sitting in reception seat👍👍👍
Thank you🙏🏻
ผผู้ใช้ไม่ระบุชื่อThe clerks are very heartwarming. They answered all my questions for traveling and gave me some advice in English. The last day after checking out, the clerk even led me to the minibus station, telling me how to go to the Van Castle.
The breakfast they offers is traditional Turkish breakfast.
While the sound insulation effect of the room is very bad. Every night I will wake up because of the noise outside. If you are not strict with the sound, I strongly advice you to book this hotel.