"A great location for Derry/Londonderry, with ample parking. Friendly staff and good food, library bar and grill restaurant have the same menu. My room was a refurbished room (ground floor) which was much better than a room I had the week before which was dated (2nd Floor). Although amenities are limited I enjoyed my stay here."
"Unfortunately my 2 night experience was not particularly great.
On arrival, my room had supposedly been cleaned. However, there was a dirty beer glass on the uncleaned side table and a towel with a blood stain on it. It was very late so I mentioned this the next morning. The staff were very apologetic and said they’d speak to housekeeping and gave me a voucher for a free drink/snack. I then sat down to breakfast and found a huge hair in my bacon!!
I complained again. The staff member said…”you’re not having a good day are you”.
I was running an event during the day. When I returned, the room had again been cleaned but the beer glass was still there!
The staff I dealt with were great but this is really unacceptable for a hotel chain like this.
It will definitely be a while until I choose to stay at a Holiday Inn again."
"When checking in the lady was cold and unpleasant Informed me that there was £14 a night charge for parking which I thought was ridiculous. There is works going on in the main floor of the hotel which was aware before booking but I was on the fifth floor and was still awaken to drilling at 8.30. The room was tired looking and there was no plug sockets by the bed. Wouldn’t recommend here the only good thing about the hotel is it’s location"
The accommodation was excellent, services 100% but there was noise throughout the night night. I don't know what was going on but I hope it won't continue. Thanks to the staff, I really appreciate their services.