Beautiful hotel, very comfortable and clean with lovely staff!!
What’s not to like you ask……,firstly, being charge £14.00 on arrival to park our car. Had I known, I would have dropped icar at Glasgow Airport car park which I had already booked for 07:00hrs the following morning - probably adding approx £2.00 to my total for 1 week.
Secondly, no drinks menu on table - there is one on bar and barman said…..,,you’ll need a magnifying glass to read it…..he wasn’t wrong!
Following our meal, which was ok after waiting 1 hour for it - I went to bar to pay bill. Bearing in mind, I always tip staff even if service isn’t the best. Howeve, when bill handed to me, I noticed there was a 12.5% service charge included - this in Scotland I believe, is not legal without informing customer first……and I believe the customer should have option to refuse and give own tip/or not? Please correct me if I’m wrong!
When I mentioned to staff, they really didn’t know and said their manager usually dealt with this, but wasn’t on duty!!
Needless to say, we won’t stay at this airport hotel again.
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