Although no breakfast provided, but I really appreciated the 24hours complimentary coffee, tea and hot water at the lobby. Definitely recommend this place if you wish for a cozy nights at Niagara Falls, strategic location and comfortable hotel. Niagara park is just a few steps away!
We arrived at 350pm (official check in at 4) and asked if our two rooms were ready. The front desk person went to check and was gone for an easy ten mins, while we were waiting at the reception area with our kids. They came back and told us one room was ready and one was not, it was now 4pm so we should’ve been able to check in. We asked for free breakfast since the room wasn’t ready and the front desk person said since it’s just barely after 4pm (room wasn’t ready though) they won’t do that. My parents checked into their room and I parked the car with the kids. When we came back they found a different room for us. Even without that, for the price, I think you can find a better hotel. It is clean but the bathroom has a barn door on it that doesn’t block sounds especially the loud toilet flushes and also the door doesn’t block light since it has frosted glass on the door. So if you have kids and want them to sleep this isn’t the room for you. If this place was in the mid $100’s per night then it would be fine, but definitely not worth it for mid $200’s.
Nice people, very good and fast service, a little noisy. We really enjoyed the food, it was excellent. Also the environment was very beautiful, I recommend this place, you have to try it and you will be convinced!
Had to wait at the desk and call to register. The woman finally came, unfriendly. The place is under construction, apparently the lobby only they are quick to inform you. I had to ask for someone to come look at how filthy our room was, I wanted the desk lady but she cut me off on the phone and sent a poor little thing that didn't understand a word of English. The room was just as bad when she left. Ketchup and mustard on the walls. There was blood on the walls in the bathroom. The floors were filthy. Bring a bath mat. Bring your own extra towels. If your booked for 2, that's what you get. 2 of everything; cups, pillows, towels etc. The place has a foul musty odor. All the windows are filthy, you can't see. Our room had no coffee pot