ผู้เข้าพัก
19 พฤษภาคม 2024
We visited Jaguar Reef to celebrate my partner's vacation, but what should have been a delightful experience turned into pure disappoin**ent. Upon booking, we requested birthday decor, which was ignored. From the start, the guest service showed no care or concern. Our room had a cockroach and smelled musty, but we ignored it and stayed the night. The next morning, we ordered room service, receiving cold food without utensils. This trea**ent made us wonder if this is how they always treat Belizeans. Upset, I requested a refund for our second night. Initially, the staff refused, but after I persisted, they finally agreed. As a Belizean, I am appalled by the poor service and subpar food. This has been my worst resort experience, and I expected better.
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