I woke up to a giant dead roach on the ground. I hung some items in the closet and I forgot them. My husband called first thing in the morning to make arrangements to have the items mailed to us as it was expensive shoes, clothing and a special jacket. Not only was the front desk person rude, showed no integrity, but he also hung up on my husband. He gave the attendant the room number, 2401, then stated the room hasn't even been re-booked, proceeded to state that nothing was in the room and hung up. He called again to ask for a manager and he was left on hold then hung up on. They hired a great photographer for the room pictures. NOT a 3 star hotel at all. The severe lack of integrity by the phone attendant left a terrible impression and a whole in my wallet for items lost.
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