โรงแรมมีบริการรับที่สนามบินในHelensburgh

Excellent stay at Riva in Helensburgh. All staff were very friendly and helpful. Would definately recommend this hotel :)

เราพักที่โรงแรมนี้เป็นเวลา 4 วันในเดือนกรกฎาคม นี่เป็นโรงแรมที่ยอดเยี่ยมพนักงานเป็นมิตรและช่วยเหลือดี ทําเลที่ตั้งของโรงแรมดีมากใกล้กับสิ่งอํานวยความสะดวกด้านการท่องเที่ยวทั้งหมด หากคุณเดินทางในพื้นที่นี้ของสกอตแลนด์มันคุ้มค่าที่จะตรวจสอบ

We've stayed here twice before but it has definitely nose dived since then. Place is completely run down, carpets ripped, paintwork all chipped & grubby looking. The rooms are completey bare no bedside cabinets or even a chair to sit on £90 for basically a double bed, no hot water in shower & a shallow wardrobe that doesn't fit the clothes on hangers. Checked out early about 9.45 & requested where in the hotel could we buy breakfast to be told its finished & not good anyway as just serve rolls, we were directed up the road to a cafe. Most staff were lovely but some especially in the bar leave a lot to be desired. The glasses were also filthy and we've came home feeling unwell. Only good thing about the stay was the live band.

Marr Hall is currently being refurbished which had an impact on our stay. Our room was on the ground floor but we had to take the lift down, walk along a labyrinth of corridors, go up a set of stairs to arrive at our room. The corridors we walked along had a disgusting smell of damp which was putrid in certain sections of the corridors. If we’d had rooms there I would have been complaining. Our rooms were old, dated but clean with comfortable beds. Windows had been opened in both of the rooms we had but in one room the windows would not close and needed 3 members of staff to try before they got it shut. The radiators in the corridor were on full which caused us to be so uncomfortably hot during the night. I have coeliac disease and was reassured I would be catered for. First breakfast we went in plenty of time but had to wait at least 15 minutes which meant the breakfast wasn’t being served for much longer. I had no cereal or toast offered and was told I should take some items from the buffet and a couple of items would be cooked in the kitchen. I noticed that guests were using the serving utensils between dishes which meant that there was a risk of cross contamination for me. I thought the chef should have known that and offered to cook my food in the kitchen. I asked if all my food could be cooked in the kitchen which was agreed. When it was brought out I was informed that the mushrooms were not available from the kitchen and the buffet mushrooms were all they had. Really? A large hotel had no mushrooms left in the kitchen? The second morning was better, I got mushrooms but no toast or cereal offered. The staff were lovely and helpful but I wouldn’t return until after the refurbishment had been done. Spa was good so that saved the relaxing weekend we wanted for celebrating my daughters upcoming wedding.

Just Wow , couldn't have had a more pleasant stay, the staff were very hard working, cleaning staff are very special people, work tirelessly to keep it absolutely spotless and it is. new style Ikea style beds, clean all new bathrooms and that new feel about the whole place, couldn't do enough for me and my business associate. Absolute Bargain too for the quality top marks to the lovely owner and always a pleasure to meet lovely people.

ห้องพักสว่าง กว้างขวาง เตียงนอนสบาย ห้องน้ําในตัว Concierge ให้คําแนะนําเกี่ยวกับสถานที่ต่างๆ ได้ดี และอาหารเช้าดีและเพียงพอ ทําเลเงียบสงบ สะดวก มีรถ

We went here for our one year anniversary and it was bang average. The hotel was gorgeous on lovely grounds and spa was nice too, BUT that was ruined with the service. My partner had secretly booked balloons, a petal love heart and chocolate strawberry’s for the room. At the reception on check in, we had already paid for the hotel, room and gifts, but they recharged us £90 plus a £50 deposit fee, when everything was already paid for. On arriving in the room there was no chocolate strawberry’s there which ruined the surprise when my partner had to go down and ask for them as well as query the extra charge. After them trying to argue the charge, they admitted it was their fault and we got the money refunded. Strawberry’s were brought up but these included 5 of the smallest chocolate covered strawberries, not £40 worth which was what they charged just for the strawberries. Then we went to dinner and the waiter brought over my correct order but my partners wrong order for our main. We then had to wait 15 minutes for his to come out, they never even took mine away and gave me a fresh one so we could eat dinner together. I had finished my meal by the time his came, great anniversary dinner together. NOT. A shame that a gorgeous place like this is ruined by bad service.

Stayed here for 3 nights as part of a golfing trip with friends to the Open at Troon. Perfect base for the golf and Loch Lomond. Great little hotel, very good breakfast at very reasonable price, really friendly staff, comfy bed, very clean and tidy and excellent value overall. It could do with a bit of a refurb, floor squeaks and windows not double glazed means there is a little road noise, but absolutely not complaining - for the price it is a gem of a place.

Have been here once before and gave it a really good review. Was looking forward to going back but this visit was very disappointing. Last visit we had a standard room but went for a deluxe room. Hugely disappointing. Room was not much different to standard room. Same size, only difference was paper slippers, dressing gown & what should have been a comfy chair but when you sat in it you sank it was past its best. Different headboard & furniture but got to say the furniture in standard room was way better. It had a very old creepy looking mirror on wall. I would recommend the standard room before a deluxe anytime. The cleaning had a lot to be desired, when we entered you can tell straight away no hoovering had not been done, furniture was very dusty, sink in bathroom was blocked. One hand towel between two people. Room was very cold, we complained and a heater was handed into us but told nothing can be done about sink tonight which was fair enough but nothing got done for our entire stay. We left the note on door for our room to be cleaned, nothing cleaned only beds got made. Considering our sink was blocked as soon as you ran the water it started to build up and the push button would bob about in the water so it took time to flow away leaving toothpaste behind, unfortunately the toothpaste was still in sink after cleaners had been in so no sink was not cleaned. On a good note breakfast was good and do have to give a shout out to the girl with the short dark hair , sorry never got her name but she was lovely, very helpful and great sense of humour, also another young girl on reception was very helpful giving us recommendations to visit. Other good point was good onsite carparking.

โรงแรมน่ารักพร้อมบริการที่เป็นมิตรและสิ่งอํานวยความสะดวกมากมาย สโมสรพักผ่อนน่ารัก โดยเฉพาะหลังจากเดินป่ามาทั้งวัน