รีวิว Hanoi Ancient Paradise Hotel

We have stayed in the room from 11 th July 2022 till 14 th July 2022 and booked 2 family rooms which they called as suites. Rooms were not cleaned by the hotel inspite i have given room keys at the reception . The manager has charged us 800 dong for a trip which was not confirmed by the hotel in writing .they told us they will call police. We have booked halong bay trip from them and paid for 4 of us 49 $ per person on 12 th August . I told him to share the mua cave trip itinerary while going for halong bay trip and did not confirmed the trip. As a genuine guest we informed at 9 pm on 12 th August that the halong bay trip is too long which started at 9 am and end at 9:30 pm. We cannot go to mua cave which starts at 7:30 am on 13 th August but on reply he was pressurising us to go to mua cave and if we don't go than we have to pay the penalty fee 800 dong .we told them that the trip was not confirmed by you .you never called us or informed . The staff threatened us to pay the penalty which we paid at the check out . I just wanted to inform all the guest who are going to book this hotel. Plus this hotel will charge you extra 3% as transaction fee if u use any travel card or any visa or master card .The hotel is not give you a feel of a capital Hanoi . It looks like you have booked a hotel in Paharganj or Chandni chowk in Delhi or whole sale night market .The rooms are very small not big. And smells. Pls do not go by the offer in Agoda .Felt cheated by the Manager and lady Linda .Be Aware genuine reply by the guest