Beautiful hotel. Staff were incredible Rina was super helpful on email helping us plan our stay. We were also very impressed by assistance received by Yiu and another staff member who had been there for over 20 years, cant recall his name. The food was superb! Different menus each night. The whole experience was so good, we decided to stay here for an extra night rather than heading back to Tokyo for one night before catching our flight back to the UK. The views of Mt Fuji from the hotel was stunning on good weather days and the hotel is very near the sites (rope car, cable car, boat trip etc.) Easy transport link just outside the hotel (local bus) however, very easy to use and regular etc.
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