โรงแรมใกล้ Big Mountainในกัวเตมาลาซิตี้

We stayed here during January 2021, the staff is super nice and accommodating. Rooms extremely comfortable with modern touches. Will definitely recommend staying here in Guatemala City, it includes breakfast and the price is great compared to other hotel options.

ทําความสะอาดเมื่อแขกเช็คอิน ให้แขกเริ่มรอตามปกติเวลาเช็คอินที่แผนกต้อนรับ ห้องแรกให้ฉัน นอกหน้าต่างเป็นลานภายในแคบ อากาศไหลเวียนไม่ราบรื่น ไม่จําเป็นต้องพูด... ไปที่แผนกต้อนรับเพื่อเปลี่ยนห้อง ทัศนคติและความกระตือรือร้นของผู้นําหญิงอีกคนที่แผนกต้อนรับดีกว่าพนักงานหญิงคนแรกมาก แต่ยังรอห้องเตรียมตัวเพื่อเช็คอิน ดิฉันเช็คอินเกือบ 8 โมงเย็น อยากจะถามว่าโรงแรมห้าดาวไม่ทําความสะอาดห้องตอนบ่ายไหม รอแขกมาทําความสะอาดไหม?

ไม่เหมาะกับนักธุรกิจมากกว่าสําหรับนักท่องเที่ยว ไม่สามารถจัดประชุมในพื้นที่สาธารณะ (ธุรกิจ, นั่งเล่น หรือลานจอดรถ) พนักงานต้อนรับบริการดี หากวางแผนพักผ่อนหรือพูดคุยธุรกิจแบบสบายๆ จะลําบากมาก ลูกค้าผม(คนท้องถิ่น)และตัวเองขอเพลงลงซ้ําแม้จะมีเสียงดังเล็กน้อย เราได้รับแจ้งจากพนักงานว่าไม่สามารถทําได้ตามนโยบายการบริหาร คือการสร้างบรรยากาศเพื่อดึงดูดธุรกิจริมถนนมาที่บาร์ ลานนั่งเล่นไม่สามารถออกไปได้เพราะลําโพงขนาดใหญ่อยู่เหนือหัวโดยตรง บริเวณนั้นมีโรงแรมที่ดีกว่านี้จะเหมาะกว่า ดีที่สุดสําหรับนักท่องเที่ยวที่จะแวะพัก

Me parece un excelente lugar, con buena ubicación muy accesible y el personal muy amable y te apoyan en algún inconveniente que tengas

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

I spent one night with my nephew, who had broken his leg in a motorcycle wreck. They got us a room with two beds on the ground floor. The room was very clean and nice. We were going to walk to the airport before the wreck. We ended up getting an Uber at 4:30 AM for 28 Q. It took about 5 minutes for the Uber to arrive and take us to the entrance of the airport. There is also a nice restaurant right around the corner that serves good Mexican food and a great hamburger called Shucos y Chelas. This place is a very good deal.

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

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