I'm struggle to put my review in words cause I am amazed by the services offered by the hotel and the staffs. First of all, upon reaching Gero station from Nagoya station using Hida Line, we are thrilled by the surrounding atmosphere and we took our time snapping photos around not knowing that the hotel offers a free shuttle bus for all their customers. The driver waited patiently at the exit gate, holding the hotel sign board waiting for all customers to leave the Gero station. This is a real PLUS in our stays. After we checked in, the staff lead us to our rooms and explained to us on the facilities of the hotel and the staff helped to exchange the size of Yukata after studying our heights. Very observant and thoughtful. There are 3 different hot springs in the hotel and if you have time, you can visit all of them. You can always put on your Yukata and walk inside the hotel region, including the stunning Japanese garden. Just that, most of the services/shops in the hotel are closed on 9pm JST. Remember to plan properly. The room is very spacious with 2 comfortable beds, a small tatami region for you to enjoy your private Japanese tea time. We love the breakfast provided by the hotel as it offered variety of both Japanese and Western breakfast. There is a shuttle bus service (usually once per hour for instance 10am, 11am and 12 noon) to fetch the customers back to Gero station. The staff waved us good bye is another amazing experience provided by Japanese. It is just amazing feeling. Tips: 1. You can purchase the 5Days JR pass and enjoy unlimited ride on some JR trains if you plan to visit Nagoya region and a day trip to Tateyama Alpine Kurobe route. 2. There are not many tourists during our visiting time (24 April 2023) and we love the peaceful feeling of it. Just that, it also comes with not many restaurants are available during the day.
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