ผู้เข้าพัก
21 กรกฎาคม 2023
We arrived for a 3 night stay. The receptionist was rude to us on arrival because we were 30 mins early. I said when I arrived that I know we are a bit early and understand if not possible yet but was not greeted the same way. Anyway, she did let us check in and we went to our room. This was a disappointment, chipped tiles in the bathroom, paint stain on the bath, the walls had been polyfilled and not re tilled. The radiator was very old and dirty. The shower was next to a beam making it hard to shower without banging your head on the beam. The safe was very old and didn't feel it would keep our belongings safe. There was a kitchen area in our room, not what was mentioned in any of the room details but locked. The booking should have included wine but none provided and due to the rudeness of the staff we did not want to ask. The children found a half drunk bottle of water under their sofa bed. They also found toenails and hair in their bed. The room was exceptionally hot with no fan to help cool it down. We had to open the door to the balcony at night to keep the temp lower but then could not sleep due to noise, all the way through the night because our room over looked the street. The corridor in the hotel looked like an old university hall corridor. When we mentioned that the room was hot and noisy, we were informed you are in a city what do you expect! We have stayed in plenty of hotels on cities and never experienced that level of noise before. To top it off, at checkout was very surprised to find an additional charge of room tax which was not in the original booking, nor mentioned anywhere in the booking details. Every other hotel, this was included in the booking details. Only reason 1 and not a 0 is because the breakfast staff were friendly and helpful. This was the most expensive hotel we stayed in and the worst room, staff of any. My children wondered if we had been given staff quarters because of the room. My advice would be to avoid and book a different hotel to avoid disappointment
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