I stayed here for four nights for a business trip. While I was there we were treated with great customer service. My door wouldn’t read my card one night and they took care of me quickly to get Into my room. Unfortunately when I got back home I realized I left a bag of my toiletries on my hotel room.The same day I checked out, I called several times before I reach someone and they said they would have house keeping call me back. The next day I had had no call back, so I reached out again and was able to reach a M. Anthony( guest service manager). He was super friendly on the phone and told me the steps I needed to complete to get my item shipped to me. I sent him a email with my prepaid shipping label on 7/19 and on 7/20 He said he would be shipping it out that day. I few days go by and I still had no update on my tracking number. I emailed two more times 7/22 and 7/25 and called several times with no response. On 7/28 I get a voice mail from K. Trumbull(executive housekeeper) saying the gentleman I talked to before had been out with covid and she was shipping my package now. I called her right back and left a voicemail. But I have not had a call back and my tracking still shows pending. Now it’s 7/31 and I’m very frustrated. I have done what I can on my end but not getting the same treatment from them. It shouldn’t be this difficult to ship a package. You might have a nice stay while there. But don’t expect the same care if you are not face time face with them.
A stay at Courtland Grand Hotel, Trademark Collection by Wyndham places you in the heart of Atlanta, within a 15-minute walk of World of Coca-Cola and Centennial Olympic Park. This aparthotel is 0.7 mi (1.1 km) from CNN Center and 0.8 mi (1.2 km) from State Farm Arena. Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional features at this aparthotel include concierge services, gift shops/newsstands, and wedding services. Stop by the aparthotel's bar/lounge, Fandangles Bar, for dinner. Dining is also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, and express check-out. Planning an event in Atlanta? This aparthotel has facilities measuring 99760 square feet, including a conference center. Make yourself at home in the guestrooms featuring refrigerators and LED televisions. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
ผผู้เข้าพัก2023.05.17
Used this hotel as a base to explore Atlanta and locations further out in North Georgia. I was travelling alone so tended to spend a lot of time in the room of an evening. I would say it was a fairly average experience and things were fine but I had expected a little more from the Sheraton brand. Photographs of communal areas like bars, restaurants and pool look far better online than they do in real life. Simply put, the hotel looks a lot nicer in pictures. My room had a slightly stale smell but the biggest issue I had with the aircon/heater. I couldn't change the temperature because it was broken and it couldn't seem to be fixed. Sadly that meant it was never quite right, either too cold or too hot and I had an engineer visit the room two or three times. One night, the mental cover panel hadn't been reattached properly and fell off in the night - unsurprisingly giving me an almighty scare! I don't remember being offered a new room (I *could* be wrong about that) and I don't particularly remember the desk staff being keen to help and get the issues sorted. In fact, they didn't seem delighted whenever anyone went to speak to them. Almost like the front desk was just part of their day job and they were juggling several other things - so probably not their fault. That did change in the evening when they seemed to have friends visiting in the lobby - music playing from phones and loud conversations. This didn't massively bother me, but I could see it being intimidating for someone looking to visit the front desk. Location was close enough to the tourist district (Centenntial Park, World of Coca-Cola etc) to walk but the area around the hotel feels a little run down. I'm never one complain about situations that can't be helped, but I think this hotel may be local to a homeless shelter and that meant quite a few people pitching very near the hotel. I don't think there was one occasion coming to and from the hotel on foot when I wasn't approached for money/food etc. One of these times was slightly nervy as the man became quite insistent and aggressive when I said I couldn't help. Generally, and this may be just me not feeling confident and knowing the area, I don't always feel ”safe” walking back to the hotel after dark. That may just be me! Lots of food options nearby though, so well located for that. Had a rental car and the parking facilities are good. All in all, it was fine but I've stayed at far nicer Sharatons and the pictures available perhaps offer a higher impression than the reality. With a little more effort and sharpening up service, customers would feel much more welcome. The aircon and heater issue was a frustration and I didn't really feel like it was taken very seriously. I personally wouldn't stay again as I like to spend time at my hotel but it was certainly a cheaper option than other hotels in the area, so it would be good for someone using it purely as a base looking for value for money.
We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.
I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!
ผผู้เข้าพักI am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to
ผผู้เข้าพักHotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.
ผผู้เข้าพักI arrived at the Aloft Marriott Bonvoy Hotel early on Friday, February 17 and was greeted by General Manager, Chris Spears. Beautiful, European style lobby with bright colors and open spaces. Angel, front desk clerk, assigned me to Room 218. Carlos, housekeeper/maintenance worker, loaded my bags on a cart. I gave Carlos $10 (ten dollars). We proceeded to the elevator. Carlos had my room key. I gave him my car key and asked him to park my car. There was a bad order in the room I thought was from Carlos. Carlos brought my car keys back. I sprayed the room with my Lysol. Smell was not noticeable in the bathroom. I went downstairs to the bar. Returned to room. Got undressed and got in bed. The smell was in the bed. I fell asleep and woke up coughing violently around 3am. Juliana, 19-year old night auditor, agreed to change me to Room 216. However, she was the only person working and she couldn't leave the front desk. I had to stay in the smelly room until Dominique came to move me at 7:30am. When Dominique came to Room 218, she said, ”I SMELL IT!” Dominique rushed me out of Room 218 to my new Room 216. Dominique helped me to my car so I could drive to Wellstar North Fulton Emergency Department where I tested positive for COVID-19. Today is Day 10 of being infected with COVID-19 at the Aloft Marriott Bonvoy Hotel in Alpharetta GA. My case # is 429 646 235. Marriott Corporate has escalated my case to risk management and the legal department. Chris Spears, General Manager at the Aloft in Alpharetta is 28 years old with only 5 years with the Marriott Corporation. He's not trained to run the Aloft Hotel. The bartender is also 28 years old. It appears Chris Spears has hired his inexperienced friends to staff housekeeping, bar and his friend JP at the front desk. I expect Reparations for what the incompetence of Chris Spears fid to me at the Aloft Marriott Bonvoy Hotel, 7895 North Point Parkway, Alpharetta GA.