Great price and decent room. Location was perfect and corner Bakery being in lobby was icing on the cake. Loved easy in for parking my husband’s large truck!
My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
AAlexanderErinBeautiful hotel!! I work in the hotel industry, I spent 10+ years in housekeeping, from housekeeper all the way to executive housekeeper amd I am super critical about hotels. I have also worked for Hampton Inn & Suites before. This property has a very well trained staff, extremely professional welcoming front desk staff and super clean beautifully maintain super clean rooms and facilities. 5 stars all the way for this property!
CCupOfJoeI recently stayed at Clarion Pointe in Fort Worth and had a comfortable experience. The hotel was clean and well-maintained, with modern decor and cozy beds. The staff was friendly and attentive, always ready to assist with anything I needed. Breakfast was a nice touch, especially the Texas-shaped waffles.
Overall, it was a pleasant stay with great service. I’d recommend it for anyone looking for a clean and convenient place in Fort Worth.
Ppjshooterkbพนักงานเป็นกันเองและใจดีและเข้าใจเราสูญเสียบ้านของเราในไฟไหม้เพื่อนบ้านเริ่ม n พวกเขาให้เราอยู่ในที่จอดรถจนกว่าเราจะเช็คอินได้ ฉันขอแนะนําโมเต็ล มันง่ายที่จะไปคุณมีร้านอาหารอยู่รอบ ๆ แต่พวกเขาทักทายคุณเสมอ ด้วยรอยยิ้มและทักทายคุณด้วยความเคารพชายหนุ่มชื่อ Dev น่ารักมากเขารู้วิธีปฏิบัติต่อแขกจริงๆผู้ชายที่ตายแล้วเท่ห์มากผู้ชายสูงคนนี้จําชื่อไม่ได้ แต่ฉันทําผิดพลาดในแอปและเขาทําการจอง เวลาที่จะช่วยเราแก้ไขการจองและพาเราไปที่ห้อง เราออกจากเท็กซัสเพราะไม่มีอะไรนอกจากโชคร้ายที่นี่ แต่ถ้าคุณมาที่ฟอร์ตเวิร์ดนี่คือที่พัก หากคุณต้องการได้รับความบันเทิงคุณชอบยิงปืนไปที่ Lancaster n ทางหลวง 820 อีกหนึ่งสถานที่ที่น่าตื่นตาตื่นใจที่นี่คือครอบครัวทั้งหมด แต่ขอบคุณพนักงาน n manger n Matience n แม่บ้านขอบคุณทุกคนสําหรับคุณที่น่าทึ่ง การต้อนรับความรักจาก Kimberly มากและสามีของฉันทํางานที่ยอดเยี่ยมต่อไป