The Hotel is overrated and the record should be put right!
The owners are arrogant shameful couple.
Our room was small and the décor inside and around the Hotel was rough, in need of a total refurb.
Having booked a time to eat we found another group of 8 arrived after us only to be served before us ,the staff all young were not interested or attentive to the guests ,no manager to hand very, poor service resulted.
As for the menu 3 of the eight main meals were not available this is at 8.15 pm !
The young girl waitress tried to do her best by offering extra fries as a consolation !
We asked to speak to a manager /owner to be told they live away from the property down the road and should there be a problem they can be called on their mobiles 24/7.
At around 2.30 am on using the bathroom a mass of wasps appeared and started to fill the bedroom one of them landing in my wife's bed who is disabled, she was frantic ,I tried to hit them with the bath towel but we had to leave rapidly.
I tried one of the mobile numbers but both our phones had no signal!!
So we headed home 3 hour drive!!On the hour we called the owners but only got an answer phone.
When they did call back at 7 am the male owner was totally rude and not understanding said he would have to look into matters and will call back.
Mrs Bird called back at 9 am giving what was a unconvincing apology and agreed that yes a wasps nest was found in the bathroom, she agreed to a refund - least they could do .
แปล