This is a fabulous hotel. Part of the collection of small luxury hotels, it lived up to its name. Our room was clean, quiet, with a historic decor yet modern amenities. Central location to the historic sights in Aveiro, and a short drive/Uber/taxi to the seaside towns of Costa Nova and Barra. All aspects of our stay were top notch, including the room, reception, concierge service, housekeeping, restaurant, pool, and spa. Complimentary mini bar and bottle of Reserve Port on arrival! We felt pampered and well rested at the end of our stay. I feel the room price was fair for the quality of services that one receives at this hotel.
I stay at the Hotel for two nights in March, I have some issue with my check in and request to talk to the manager Mr. Filipe, and he refused to talk to me, this is the first time that I request to talk to a hotel manager and he refused to listen to my issue, and at the end I found out that he is the Owner of the hotel, I don't really think this young owner is ready for the international travelers, his attitude is very rude and unfriendly. My 2 stars are giving to the front desk staff Ms Lilia, I name her Miss Yes, whatever I ask her, she always have a friendly smile, and say yes, yes, very welcoming, and also the breakfast staffs, they are very efficient ,friendly and helpful. Unfortunately the owner is so rude, so I won't go back again even I visit Aveiro . By the way, the communication is terrible too, I message them more than 5 times before I go, but they never reply. That's why my check in have some confusion occur. Unfortunately the owner is so rude, so I won't go back again even I visit Aveiro .