I use the same philosophy with hotels as I do with restaurants. You come for the food, but you return because of the people and service. I have been a guest at this hotel once a month for the last 6 months for different amounts of time. Most recently, because my sister was in the hospital on life support. When you are in the middle of something so stressful, it is important to be treated with kindness. I would like to acknowledge 2 people who made a difference for me. First, the manager who helped me extend my stay a day at a time until I felt comfortable leaving my sister and returning home. She also made sure I got the room that I wanted because I needed a quiet place to de-stress after spending so much time in the ICU at the hospital with my sister. Her kindness, understanding and help were so appreciated! She even gave me her phone number so I could call her if I needed to. Next, on my last visit, everything that could go wrong, did, and on top of that, I had the pleasure of dealing with a brand new night clerk. However, as each problem cropped up, he was able to correct the situation, went above and beyond to make sure I was comfortable, and always with a great attitude. I want to say his name was Rick (?) but whoever he was, he displayed what customer service should be. Thank you!
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